RCS Senior Associate - Bloomington Hospital

IU Health • Bloomington, IN

2d • Onsite

About The Position

The Financial Counselor serves as a key member of the Patient Financial Navigation/Revenue Cycle team within Bloomington Hospital and its Emergency Department. The position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The Financial Counselor balances compassionate patient interaction with account resolution and revenue-cycle practices. Working in a fast-paced hospital and Emergency Department environment, the counselor prioritizes multiple cases, handles sensitive financial conversations, and collaborates with clinical, registration, social work, case management, and revenue-cycle teams.

The position is onsite at Bloomington Hospital, full-time at 40 hours per week, with schedule options of 10 a.m.–6:30 p.m., 11 a.m.–7:30 p.m., or noon–8:30 p.m.

Requirements

• At least one year of experience in hospital or physician Revenue Cycle is strongly preferred.
• Working knowledge of patient registration and financial clearance.
• High level of interpersonal and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work within a team and maintain collaborative relationships.
• Ability to take initiative and meet objectives.
• A current Indiana State Navigator's license is required for those serving as the Individual Solutions Coordinator (ISC).

Nice To Haves

• Previous hospital or Emergency Department financial counseling experience.
• Experience with self-pay accounts, Medicaid eligibility, Medicaid-pending accounts, financial assistance, charity care, payment plans, or healthcare collections.
• Knowledge of healthcare insurance verification, patient responsibility, account follow-up, and revenue-cycle processes.
• Experience working directly with uninsured and underinsured patient populations.
• Experience using electronic health record, patient accounting, eligibility, or financial-assistance systems.
• Bilingual communication skills.

Responsibilities

• Work directly with patients and families to identify financial needs.
• Verify patient coverage and assess potential financial assistance options.
• Establish payment arrangements and help resolve financial barriers associated with healthcare services.
• Balance compassionate patient interaction with effective account resolution and revenue-cycle practices.
• Prioritize multiple cases in a fast-paced hospital and Emergency Department environment.
• Handle sensitive financial conversations.
• Collaborate with clinical, registration, social work, case management, and revenue-cycle teams.
• For those serving as the Individual Solutions Coordinator (ISC), perform the role with a current Indiana State Navigator's license.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed