EverHealth - RCM Vendor Operations Manager (Remote, US)

EverCommerce

1d • $60,000 - $70,000 • Remote

About The Position

EverHealth, a business within EverCommerce, is seeking an experienced revenue cycle management (RCM) professional to manage the relationships, productivity, and performance of third-party billing vendors supporting its RCM operations. The role is the primary liaison between the company, vendor partners, and internal stakeholders, driving accountability, operational excellence, and continuous improvement across outsourced billing functions. The position ensures vendor partners deliver high-quality, compliant, and efficient RCM services to healthcare provider clients, with a focus on offshore teams and process improvement.

Requirements

• Minimum 3 years of healthcare RCM experience, such as billing, coding, or collections.
• Experience working with or coordinating offshore teams and vendors; direct employee management is not required.
• Strong understanding of revenue cycle processes, metrics, and industry standards.
• Familiarity with EHR/PM systems, claims clearinghouses, and payer rules and regulations.
• Analytical ability to interpret performance data and identify improvement opportunities.
• Strong communication and problem-solving skills for managing remote and offshore relationships.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Self-motivation and ability to work independently in a remote environment.
• Must be eligible to work without sponsorship.

Nice To Haves

• Associate's or Bachelor's degree in Healthcare Administration, Business, Finance, or a related field.
• Experience with DrChrono.
• Process improvement or training experience.
• Healthcare billing or coding certification, such as CPC, CCS, or equivalent.

Responsibilities

• Serve as the primary point of contact for billing vendors and foster strong relationships and effective communication.
• Act as operational liaison for offshore resources across multiple business process outsourcing vendors.
• Monitor daily production output, quality metrics, and productivity across offshore teams.
• Coordinate staffing, scheduling, and resource allocation with offshore team leads.
• Facilitate communication between onshore operations and offshore teams.
• Conduct regular vendor business reviews and identify improvement opportunities.
• Develop and refine standard operating procedures for offshore operations.
• Lead process improvement initiatives to enhance efficiency and accuracy, reduce errors, and improve collections.
• Translate vendor performance data into actionable insights to improve outcomes.
• Coordinate training on new features, system updates, and best practices.
• Ensure offshore teams stay current with RCM industry standards and regulatory changes.
• Support knowledge transfer and change management initiatives.
• Identify and mitigate vendor-operation risks to help ensure accurate and timely client billing services.
• Provide input into vendor selection, contracting, and long-term sourcing strategy.
• Maintain operational relationships with existing BPO vendor management.
• Escalate issues and coordinate resolution with vendor leadership.
• Support the Operations Manager with vendor performance data and insights.
• Collaborate with IT on system access, permissions, and technical support.
• Assist with onboarding vendors to new processes or team members.
• Act as the escalation point for vendor-related issues affecting client billing outcomes.

Benefits

• Flexibility to work in-office, remotely, or in a hybrid arrangement within the country of employment.
• Continued investment in professional development.
• Day 1 access to a health and wellness benefits package, including an annual wellness stipend.
• 401(k) with up to a 4% match and immediate vesting.
• Flexible and generous flexible time off (FTO).
• Employee Stock Purchase Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree