RCM Supervisor - Billing

Vital Care Infusion Services•Jacksonville, FL

About The Position

Vital Care is seeking an RCM Supervisor - Billing to plan for and manage Specialist positions involved in initial intake, billing, and collections. The supervisor serves as the company's voice in interactions with franchise partners, payers, and patients, cultivating outstanding customer service. This full-time role oversees team operations, staffing, schedules, quality, compliance, training, and performance, while supporting accurate and timely reimbursement processes. The salary range is $48,972–$61,215.

Requirements

Highly effective communication skills, including listening, understanding, speaking, and writing.
Solid business knowledge and ability to analyze data and identify appropriate actions.
Team-building and leadership abilities, including influencing, teaching, training, counseling, and coaching.
Ability to identify training needs and develop and implement training models to improve results.
Demonstrated knowledge of current pharmacy applications and Microsoft Office, including strong Excel proficiency.
Strong customer service and leadership skills to develop a customer-centric culture and ownership of the customer and patient experience.
Ability to foster care and compassion for patients while encouraging performance that exceeds objectives.
Ability to collaborate across functional teams and manage projects.
Analytical skills, business acumen, problem-solving ability, and professional judgment in analyzing business issues and exploring resolutions.
Two to three years of experience in an infusion setting.
At least three years of supervisory experience.
Knowledge of Vital Care systems, including CareTend and the RCM Portal.
Knowledge of payer compliance.
Authorized to work in the United States and able to perform work from within the United States.

Nice To Haves

Bachelor’s degree in business or equivalent work experience preferred.

Responsibilities

Supervise processing of new patient referrals, insurance benefit investigations and verifications, prior authorizations, billing, and collections.
Manage Reimbursement Specialist schedules and reallocate resources to meet KPIs and service standards.
Track workload distribution and assess staffing needs.
Resolve escalated complaints from franchise partners and patients.
Implement, communicate, and maintain operating procedures for functional areas, quality, compliance, and performance expectations.
Monitor team results for quality and productivity compliance and identify improvement opportunities.
Collaborate with Payor/Benefit support programs to resolve missing claims reports and member escalations.
Establish customer service standards and ensure compliance; train and mentor staff in customer service and collection techniques.
Reconcile reimbursement checks against claims for some programs, as needed.
Guide and train Reimbursement Specialists in patient insurance billing, collections, benefit investigations, and insurance authorizations.
Audit team transactions for account accuracy, appropriate escalation, and policy compliance; identify training opportunities.
Review claims acceptance and rejection reports and take necessary steps to correct and resubmit rejected claims.
Interview, select, train, and assign department associates; provide direction and mentoring.
Develop and communicate performance metrics and evaluate team and individual effectiveness.
Provide performance counseling, cross-training, and coaching to associates.
Maintain mutually respectful employer relations and perform other related duties as assigned.