RCM Supervisor - Billing

Vital Care Infusion Services•Jacksonville, FL

3d•$48,972 - $61,215

About The Position

Vital Care is seeking an RCM Supervisor - Billing to plan for and manage Specialist positions covering initial intake, billing, and collections. The supervisor cultivates outstanding customer service in interactions with franchise partners, payers, and patients. The role oversees team operations and performance, supports staff development, and ensures compliance with operating procedures and quality expectations.

Requirements

Highly effective communication skills, including listening, understanding, speaking, and writing.
Solid business knowledge and ability to analyze data and identify actions.
Leadership and team-building skills, including the ability to influence, teach, train, counsel, and coach toward organizational goals.
Ability to identify training needs and develop and implement training models to improve results.
Knowledge of current pharmacy applications and Microsoft Office, including strong Excel proficiency.
Strong customer service and leadership skills to develop a customer-centric culture and promote ownership of the customer and patient experience.
Ability to foster care and compassion for patients while encouraging performance that exceeds objectives.
Ability to collaborate across functional teams and manage projects.
Analytical skills, business acumen, problem-solving ability, and sound professional judgment in evaluating business issues and resolutions.
Two to three years of experience in an infusion setting.
At least three years of supervisory experience.
Knowledge of Vital Care systems, including CareTend and the RCM Portal.
Knowledge of payer compliance.

Nice To Haves

Bachelor’s degree in business or equivalent work experience preferred.

Responsibilities

Supervise processing of new patient referrals, insurance benefit investigations and verifications, prior authorizations, billing, and collections.
Manage Reimbursement Specialist schedules and allocate resources to meet KPIs; track workload distribution and assess staffing needs.
Resolve escalated franchise partner and patient complaints.
Implement, communicate, and maintain operating procedures for functional areas, quality, compliance, and performance expectations.
Monitor team results for compliance with quality and productivity expectations and identify improvement opportunities.
Collaborate with Payor/Benefit support programs to resolve missing claims reports and member escalations.
Establish customer service standards and promote them through staff training and mentoring in customer service and collection techniques.
Reconcile reimbursement checks against claims for some programs, as applicable.
Guide, train, and develop Reimbursement Specialists in patient insurance billing, collections, benefit investigations, and insurance authorizations; balance workload and schedules according to demand and service standards.
Audit team transactions for account accuracy, appropriate escalation, and compliance; identify training needs; review claims acceptance and rejection reports and correct and resubmit rejected claims as needed.
Interview, select, train, and assign department associates; provide direction and mentoring; develop and communicate individual and departmental performance metrics.
Evaluate associate performance and provide counseling, cross-training, and coaching while maintaining mutually respectful employer relations.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans.
Flexible spending and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid paternal leave.
Volunteerism days off.
Company-sponsored basic life insurance and long-term disability insurance.
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching.
Tuition reimbursement.
Employee assistance programs for mental health, financial, and legal support.
Rewards programs offered by the medical carrier.
Professional development and growth opportunities.
Employee referral program.