RCM Supervisor - Billing

Vital Care Infusion Services•Phoenix, AZ

6d•$48,972 - $61,215

About The Position

Vital Care is seeking an RCM Supervisor - Billing to plan for and manage specialist functions involving initial intake, billing, and collections. The supervisor serves as the company’s voice in interactions with franchise partners, payers, and patients, fostering outstanding customer service. The role leads the team’s referral processing, insurance verification, prior authorization, billing, and collections work, while managing staffing, workload, quality, compliance, and performance. The position is full-time, with a salary range of $48,972–$61,215.

Requirements

Highly effective communication skills, including listening, understanding, speaking, and writing.
Solid business knowledge and ability to analyze data and identify actions.
Strong team-building and leadership skills, including the ability to influence, teach, train, counsel, and coach.
Ability to identify training needs and develop and implement training models to improve results.
Knowledge of current pharmacy applications and Microsoft Office, including strong Excel proficiency.
Strong customer service and leadership skills to develop a customer-centric culture and support a positive patient experience.
Ability to collaborate across functional teams and manage projects.
Analytical and problem-solving skills, business acumen, and sound professional judgment.
2–3 years of experience in an infusion setting.
At least 3 years of supervisory experience.
Knowledge of Vital Care systems, including CareTend and the RCM Portal.
Knowledge of payer compliance.

Nice To Haves

Bachelor’s degree in business or equivalent work experience is preferred.

Responsibilities

Supervise the processing of new patient referrals, insurance benefit investigations and verifications, prior authorizations, billing, and collections.
Manage Reimbursement Specialist schedules and reallocate resources to meet KPIs; track workload distribution and assess staffing needs.
Resolve franchise partner and patient complaints as an escalation agent.
Implement, communicate, and maintain operating procedures for functional areas, quality, compliance, and performance expectations.
Monitor team results for compliance with quality and productivity expectations and identify improvement opportunities.
Collaborate with Payor/Benefit support programs to resolve missing claims reports and member escalations.
Implement customer service standards and ensure compliance; train and mentor staff in customer service and collection techniques.
Reconcile reimbursement checks against claims for some programs, as needed.
Guide, train, and develop Reimbursement Specialists in insurance billing, collections, benefit investigation, and authorizations; balance workload and schedules to meet demand and service standards.
Audit team transactions for accuracy and compliance, identify training opportunities, review claims acceptance and rejection reports, and correct and resubmit rejected claims as necessary.
Interview, select, train, and assign department associates; provide direction and mentoring; develop and communicate individual and department performance metrics.
Evaluate performance and provide counseling, cross-training, and coaching to associates; maintain mutually respectful employer relations.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision plans
Flexible spending and health savings accounts
Paid time off, personal days, and company-paid holidays
Paid paternal leave
Volunteerism days off
Company-sponsored basic life insurance and long-term disability insurance
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance
401(k) matching
Tuition reimbursement
Employee assistance programs for mental health, financial, and legal support
Rewards programs offered by the medical carrier
Professional development and growth opportunities
Employee referral program