RCM Supervisor - Billing

Vital Care Infusion Services•Tucson, AZ

1h•$48,972 - $61,215

About The Position

The RCM Supervisor - Billing plans for and manages Specialist positions responsible for initial intake, billing, and collections. The role cultivates outstanding customer service in interactions with franchise partners, payers, and patients. The supervisor oversees team operations, schedules, workload distribution, performance, quality, compliance, training, and customer-service standards, and supports continuous improvement across reimbursement activities.

Requirements

Highly effective communication skills, including listening, understanding, speaking, and writing.
Solid business knowledge and ability to analyze data and identify actions.
Strong team-building and leadership skills, including the ability to influence, teach, train, counsel, and coach.
Ability to identify training needs and develop and implement training models.
Knowledge of current pharmacy applications and Microsoft Office, including strong Excel proficiency.
Strong customer-service and leadership skills, with the ability to foster a customer-centric culture and ownership of the customer and patient experience.
Ability to work collaboratively across functional teams and manage projects.
Analytical skills, business acumen, problem-solving ability, and sound professional judgment.
2–3 years of experience in an infusion setting.
At least 3 years of supervisor experience.
Knowledge of Vital Care systems, including CareTend and the RCM Portal.
Knowledge of payer compliance.

Nice To Haves

Bachelor’s degree in business or equivalent work experience preferred.

Responsibilities

Supervise processing of new patient referrals, insurance benefit investigations and verifications, prior authorizations, billing, and collections.
Manage Reimbursement Specialist schedules and reallocate resources to meet KPIs; track workload distribution and assess staffing needs.
Serve as an escalation agent to resolve franchise partner and patient complaints.
Implement, communicate, and maintain operating procedures for functional areas, quality, compliance, and performance expectations.
Monitor team results for compliance with quality and productivity expectations and identify improvement opportunities.
Collaborate with Payor/Benefit support programs to resolve missing claims reports and member escalations.
Implement customer-service standards and train and mentor staff in customer service and collection techniques.
Reconcile reimbursement checks against claims for some programs, as needed.
Guide, train, and develop Reimbursement Specialists in patient insurance billing, collections, benefit investigations, and insurance authorizations; balance workloads and schedules to meet demand and service standards.
Audit team transactions for accuracy, appropriate escalation, and policy compliance; review claims acceptance and rejection reports and correct and resubmit rejected claims.
Interview, select, train, and assign department associates; provide direction and mentoring.
Develop and communicate individual and department performance metrics.
Evaluate performance and provide counseling, cross-training, and coaching to associates, while maintaining mutually respectful employer relations.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans
Flexible spending and health savings accounts
Paid time off, personal days, and company-paid holidays
Paid paternal leave
Volunteerism days off
Company-sponsored basic life insurance and long-term disability insurance
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance
401(k) matching
Tuition reimbursement
Employee assistance programs for mental health, financial, and legal support
Rewards programs offered by the medical carrier
Professional development and growth opportunities
Employee referral program