RCM Scheduling Coordinator - Behavioral Health: Remote

Gebbs Healthcare Solutions Inc

10h•Remote

About The Position

The RCM Scheduling Coordinator supports behavioral health patient access and revenue cycle workflows by managing ongoing patient appointments after intake and assessment. The role coordinates scheduling around provider availability, service requirements, locations, and scheduling guidelines; confirms appointment details; and ensures required information and documentation are complete before services. The coordinator maintains accurate provider calendars and scheduling records and collaborates with clinical, intake, authorization, billing, and operational teams. The position also manages rescheduling, provider or location changes, cancellations, no-shows, waitlists, appointment reminders, and basic telehealth scheduling support. It helps optimize provider utilization by filling open appointments and matching eligible waitlisted patients to available capacity. The coordinator verifies authorization requirements, flags authorization concerns and reimbursement risks, and supports billing readiness through complete, accurate scheduling and authorization information. The role requires timely and accurate documentation in EHR, practice management, scheduling, and other healthcare systems; compliance with HIPAA and applicable privacy requirements; and tracking and escalating scheduling trends that affect access, capacity, or revenue cycle performance. The candidate must be able to support a work schedule in the Pacific time zone. The role is remote and open to U.S.-based candidates eligible to work without sponsorship.

Requirements

At least one year of experience in healthcare scheduling, patient access, medical administration, or another front-end Revenue Cycle Management function.
Prior scheduling, patient access, or RCM experience supporting behavioral health services.
Experience managing patient and provider schedules in a healthcare environment.
Understanding of healthcare insurance and prior authorization requirements as they relate to scheduling.
Experience using EHR, practice management, scheduling, or other healthcare systems.
Ability to manage a high volume of appointments, schedule changes, and patient communications accurately.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Ability to work effectively with patients, providers, clinical teams, and revenue cycle teams.
Working knowledge of HIPAA and healthcare confidentiality requirements.
Experience working in a multi-provider or multi-location healthcare environment.
Experience managing healthcare waitlists, appointment reminders, and provider utilization.
Experience coordinating scheduling with prior authorization requirements.
Experience supporting telehealth scheduling workflows.
Ability to support a work schedule in the Pacific time zone.
U.S.-based candidate eligible for employment without sponsorship.

Nice To Haves

MediCal experience.
Associate degree or higher in healthcare administration, business, psychology, social work, or a related field.
Bilingual English/Spanish communication skills.

Responsibilities

Manage ongoing patient appointment scheduling after completion of the initial intake and assessment process.
Coordinate appointments based on provider availability, service requirements, location, and applicable scheduling guidelines.
Confirm appointment details with patients, including date, time, provider, location, and telehealth instructions when applicable.
Ensure required patient information and documentation are complete before scheduled services.
Maintain accurate and current provider calendars and appointment information in applicable scheduling and healthcare systems.
Coordinate scheduling needs with clinical, intake, authorization, and other operational teams.
Respond to patient and provider rescheduling requests and secure appropriate replacement appointments.
Manage provider changes, scheduling conflicts, location changes, and transitions between in-person and telehealth services.
Document appointment changes and patient communications accurately and promptly.
Escalate scheduling issues that may affect patient access, reimbursement, or continuity of services.
Follow up on missed appointments and cancellations to reschedule patients and maintain continuity of services.
Document no-show and cancellation activity, identify recurring patterns, and escalate them according to established workflows.
Use cancellations and open appointments to backfill provider capacity whenever possible.
Maintain and actively manage patient waitlists across providers and service lines.
Match eligible patients to available appointment capacity and support provider utilization by minimizing unfilled slots.
Monitor scheduling activity for capacity constraints, access issues, and recurring scheduling barriers, and coordinate with operational leadership when needed.
Confirm required prior authorizations before scheduling services subject to payer approval.
Coordinate with authorization teams when patients approach authorized visit or service limits and flag expired, pending, or incomplete authorizations.
Identify scheduling issues that may create reimbursement risk and escalate them to appropriate RCM teams.
Support billing readiness by ensuring scheduling and authorization information is complete and accurate before services are rendered.
Manage appointment reminder workflows using applicable phone, text, email, or electronic scheduling tools.
Support basic telehealth scheduling and access needs, provide appointment links and instructions, and offer basic connection support when applicable.
Escalate technical issues outside the scope of scheduling support to the appropriate internal team.
Maintain complete and accurate records of scheduling activity, appointment changes, cancellations, no-shows, patient communications, and authorization coordination.
Keep scheduling information in EHR, practice management, and other applicable healthcare systems current and accurate.
Maintain patient confidentiality and comply with HIPAA and applicable healthcare privacy requirements.
Support documentation required for billing, payer audits, operational reporting, and revenue cycle performance monitoring.
Track scheduling indicators such as appointment fill rates, cancellations, no-show rates, rescheduling activity, and provider utilization.
Identify scheduling trends that may affect patient access, provider capacity, or revenue cycle performance.
Participate in workflow improvement initiatives to improve scheduling efficiency, patient access, utilization, and billing readiness.