Behavioral Health Coordinator
About The Position
Under the general direction of the Vice President of Behavioral Health, the Behavioral Health Coordinator supports the day-to-day administrative and clerical functions of the Behavioral Health Program, including specified medical billing and credentialing responsibilities. As a member of the behavioral health team, the Coordinator schedules and coordinates program activities, evaluates service effectiveness, and helps ensure services comply with applicable local, state, and federal laws; licensure, certification, and accreditation standards; and agency policies and procedures. The position maintains patient billing and payment records; supports insurance review, prior authorizations, referrals, and intake; coordinates staff onboarding and credentialing records; assists with service transitions and scheduling; manages the behavioral health budget allocation; and coordinates community activities and events. The Coordinator also completes required training, follows safety and confidentiality practices, supports basic workplace housekeeping, and may drive on agency business or transport individuals and families served. Current first-aid and CPR certification must be maintained.
Requirements
- Associate degree in a related field, certification in billing and coding, or at least two years of relevant experience in behavioral health, healthcare administration, medical billing, or a related field.
- Proficiency with Microsoft Office Suite or related software.
- Strong analytical and problem-solving skills.
- Strong communication skills.
- Strong organizational skills.
- Ability to adhere to MRI Safety Policies and Procedures.
- Ability to complete MRI training requirements.
- Must have or be able to obtain first-aid and CPR certification within 60 days of employment and maintain certification throughout employment.
- Reliable transportation for agency business and/or transporting individuals served as needed.
- Valid Illinois Driver’s License and good Motor Vehicle Record.
- Maintain personal auto insurance with minimum coverage of Bodily Injury-Liability per Person of $100,000 and Liability per Accident of $300,000, Property Liability of $100,000, Medical Payments of $5,000, and Uninsured/Underinsured Person of $100,000 and Accident of $300,000.
- Ability to sit and/or stand for prolonged periods.
- Ability to bend, twist, stoop, or kneel.
- Vision correctable to 20/20 or sufficient to complete job responsibilities.
- Manual dexterity and adequate hearing.
- Ability to counsel, advise, teach, resolve conflicts, and direct persons served and families.
- Must have a means of notifying the supervisor if unable to report to work.
- Ability to work cooperatively with persons served, other service organizations, and MRI staff.
- Ability to summarize, synthesize, and analyze data and information.
Nice To Haves
- Experience working with insurance and Medicaid billing.
Responsibilities
- Maintain patient billing by monitoring payments and applying the correct services and rates based on IMCANS and insurance providers.
- Review insurance and prior authorization for new referrals using provider portals.
- Assist with intake for new persons served by coordinating appointments, gathering documentation, and facilitating behavioral health services.
- Follow up on missed payments and resolve financial discrepancies.
- Support onboarding of behavioral health department employees, including orientation, training coordination, and familiarization with departmental procedures and expectations.
- Maintain records of staff and program licensure and recertification, as well as provider credentialing.
- Assist with transitions and linkages to and from other agencies and third parties.
- Manage allocation of the behavioral health budget.
- Assist in scheduling persons served in behavioral health services and coordinate with other program schedules.
- Research community integration opportunities and coordinate community support and behavioral health events, including calendars, transportation, and communication with other departments.
- Complete initial MRI core and job-specific training and participate in required recertification, refresher, and other training.
- Participate in agency in-service training sessions as assigned or voluntarily to enhance knowledge and skills.
- Drive safely on agency business and, on occasion, provide transportation to individuals or families served while complying with applicable laws and agency policies.
- Monitor the primary work area to ensure daily basic housekeeping and sanitation procedures are performed.
- Communicate, retain, and release written and verbal information on a need-to-know basis and in accordance with confidentiality laws and agency policies.
- Practice and enforce MRI Safety Policies and Procedures and monitor the safety of staff, persons and families served, agency guests, and agency property.
- Keep the supervisor informed about problems and activities in the assigned area and refer matters beyond the position's authority or expertise for direction.
- Perform special projects and related work within the scope of the position as requested.
- Administer standard first aid and CPR as needed and maintain current certification.
- Perform other duties as requested by the Supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
