Behavioral Health Clinical Coordinator

Ritter Center•San Rafael, CA

3d•$30 - $32•Onsite

About The Position

The Behavioral Health Clinical Coordinator supports coordinated, patient-centered care for Ritter Health Center patients by managing behavioral health front-office operations, referrals, and communication among patients, providers, case managers, and outside agencies. Serving as a culturally responsive point of coordination, the coordinator assesses patient needs, helps develop care plans that extend beyond the primary care visit, and facilitates communication among clinicians and agencies involved in each patient’s care. The role also registers patients, verifies insurance eligibility, scans identification and incoming faxes into the electronic health record, collects insurance copayments, and provides scheduling and administrative support to the Clinical Director. This is a full-time, non-exempt position based at Ritter Center’s main campus in San Rafael, California, reporting to the Clinical Director. The hourly pay range is $30–$32. All positions require a background check and Livescan fingerprinting. The position’s duties are divided among clinical front-office operations (40%), referral coordination (50%), and administrative assistance for the Clinical Director (10%). The role requires patient-centered service, confidentiality, collaborative communication, and support for Ritter Center’s mission to prevent and resolve homelessness and improve the health, dignity, and well-being of people living in poverty in Marin.

Requirements

At least three years of multi-line telephone experience and/or experience as a medical receptionist with scheduling and telephone duties.
High school diploma or GED.
Experience serving as a patient advocate, working effectively with diverse populations, demonstrating cultural responsiveness, and providing high-quality customer service.
Ability to work in a team-oriented environment with staff who have different work and communication styles.
Strong problem-solving skills and flexibility and adaptability to change.
Understanding of HMO, PPO, Medicare, and Medi-Cal insurance plans.
Excellent organizational skills and ability to multitask and manage multiple priorities.
Ability to remain flexible and responsive when patient activity and workload change.
Demonstrated initiative, task prioritization, and follow-through with minimal supervision.
Excellent computer skills and strong proficiency with Microsoft Office.
Resourcefulness in problem solving.
Ability to enter data into multiple electronic systems while maintaining data integrity and accuracy.
Excellent verbal, written, and interpersonal skills, with ability to foster open communication and collaborative practice.
Ability to maintain confidentiality of agency and patient information and protect patient rights.
Ability to sit for extended periods; speak, hear, write, and operate a keyboard; and have sufficient visual acuity to read small print and use a computer monitor.
May be required to reach overhead and lift boxes weighing no more than 30 pounds.
Ability to interact with clients, volunteers, and visitors indoors and outdoors.
Successful completion of the required background check and Livescan fingerprinting.

Nice To Haves

At least three years of experience in a healthcare setting, including private practice or a Community Health Center (preferred).
Knowledge of managed care, ICD-9, ICD-10, and CPT codes (preferred).
Bilingual in Spanish and English (preferred).

Responsibilities

Admit patients to the Behavioral Health Department and maintain patient flow.
Answer incoming clinic calls and perform related administrative and paperwork duties to support efficient check-in, check-out, scheduling, and documentation.
Enter patient clinical and non-clinical information into EClinicalWorks and SmartCare, file records in appropriate sections of patient charts, and keep charts in proper order.
Work with the Clinical Director to resolve technical or workflow issues related to referrals and the front office.
Use appropriate judgment in routine patient care matters and escalate issues to providers as needed.
Greet patients and provide high-quality customer service.
Check in patients and collect appropriate documentation.
Schedule patient appointments and procedures according to established policies and protocols.
Understand insurance plans and collect appropriate patient out-of-pocket expenses.
Maintain patient confidentiality and privacy in accordance with HIPAA and 42 CFR Part 2.
Meet with the supervisor and attend staff meetings and training as scheduled.
Screen patients for therapy, psychiatric, and substance use services and gather registration and intake paperwork.
Review Substance Use billing monthly, document discrepancies, and promptly report errors for correction.
Manage referrals generated in Ritter Health Center from initiation through follow-up, including sending referrals to specialists, confirming receipt, informing patients and case managers, and checking whether appointments are kept.
Request medical records from specialty offices and ensure referring-provider reviews are received before scanning records into the EHR.
Arrange transportation for patients as needed through transportation partners such as Uber Health, Vivalon, and Partnership.
Screen individuals’ physical, psychosocial, and emotional needs to inform care.
Help patients address healthcare-system, financial, or social barriers, including arranging interpreters, insurance enrollment, transportation, or prescription assistance.
Plan, teach, and coordinate medical care to promote improvement or recovery.
Provide administrative support to the Clinical Director, including calendar management, meeting coordination, expense management, and internal department organization.
Assist the Clinical Director with filing, paperwork, forms, purchase orders, and agency requests.
Coordinate with other functional and Executive Admin staff to support consistency and efficiency; identify process improvements and participate in Admin meetings.
Work with other departments on special projects and assignments.
Carry out other roles and tasks as assigned.
Understand and support Ritter Center’s mission, purpose, and philosophy; place patient needs first; uphold ethical conduct and integrity; communicate effectively; and protect agency and patient confidentiality and patient rights.