Behavioral Health Coordinator

Alliance Medical Center Inc.•Healdsburg, CA

15h

About The Position

The Behavioral Health Coordinator supports behavioral health providers and the BH Coordinator, partnering with Operations to implement and follow behavioral health workflows and processes. The role requires working effectively in a fast-paced, dynamic environment and supporting timely access to care for referred patients. The coordinator schedules appointments, processes referrals, responds to questions, and documents calls in EPIC and/or by email. The position also enters and provides information about member accounts, including demographic and billing or insurance details, and supports the behavioral health department in meeting productivity goals. This position is grant funded and is scheduled to begin in July 2025. The coordinator greets clients in person and by phone, answers questions, schedules behavioral health and other AMC appointments, and notes required intake packets, consents, and questionnaires for appointments. The role supports behavioral health staff in delivering integrated services in a primary care setting and assists psychiatrists with direct and indirect support, including implementing orders for diagnostic tests. The coordinator also verifies insurance coverage, arranges interpreters when needed, and helps current behavioral health patients with outside insurance find in-network providers.

Requirements

Fluency in reading, writing, and speaking both Spanish and English.
Knowledge of programs, insurance, access and eligibility guidelines, and applications, including Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, and Sliding Scale.
High school diploma or GED; one year or more of related healthcare experience and/or training; or an equivalent combination of education and experience.

Nice To Haves

Medical Assistant Certification.
One year of experience in a healthcare facility.

Responsibilities

Greet clients, answer questions, and schedule Behavioral Health and other AMC appointments in person and by phone.
Process referrals to behavioral health services and help ensure referred patients have timely access to care.
Document calls in EPIC and/or by email.
Enter and provide member account information, including demographics and billing or insurance details.
Support the behavioral health department in consistently meeting productivity goals.
Annotate behavioral health appointments with information about required intake packets, consents, and questionnaires.
Support behavioral health staff in delivering integrated behavioral health services in the primary care setting.
Schedule and confirm appointments.
Provide direct and indirect support to psychiatrists in delivering psychiatric services.
Perform or implement orders for diagnostic tests.
Verify insurance coverage and arrange interpreters for behavioral health patients as needed.
Help current behavioral health patients with outside insurance find an in-network provider.