Behavioral Health Coordinator

Treasure Coast Community Health•Vero Beach, FL

2d•Onsite

About The Position

Treasure Coast Community Health (TCCH), a Federally Qualified Health Center with locations throughout Indian River County, Florida, is seeking a Behavioral Health Coordinator. The role supports mental health care provided by mental health providers, coordinates clinically indicated referrals, and collaborates on required documents and administrative paperwork to ensure forms are prepared on time. The coordinator works with patients, primary care and behavioral health providers, and facility staff to support engagement and follow-up in mental health care. Duties include coordinating appointments and referrals, following up with patients about symptoms and treatment concerns, preparing patients and records for visits, tracking treatment plans, assisting with correspondence and administrative tasks, and performing general clerical and patient-service duties. The coordinator may also cross-cover Clinical Care Coordinator duties and other facility areas as instructed by a supervisor.

Requirements

High school diploma or GED required.
Three to six months of prior healthcare reception or scheduling experience and computer experience are strongly preferred.

Nice To Haves

Three to six months of prior healthcare reception or scheduling experience.
Computer experience.

Responsibilities

Coordinate referrals to clinically indicated services inside and outside the primary care clinic, including mental health specialty care, substance abuse treatment, social services, and outreach services.
Support and coordinate mental health care with patients’ primary care providers and other treating mental health providers.
Coordinate patient schedules with Psychiatrists, LCSWs, LMHCs, and group therapy; schedule new clients at 90-minute intervals and other clients at 60-minute intervals, as applicable, while accommodating provider administrative time.
Follow up with clients in person or by telephone regarding changes in clinical symptoms, treatment side effects, or complications, and report concerns to appropriate providers.
Gather pertinent information for behavioral health providers and relay information as needed.
Facilitate patient engagement and follow-up in mental health care.
Prepare patients for Psychiatrist, LCSW, and LMHC visits by updating electronic health records, greeting patients, clarifying chief complaints and current medications, and scheduling appointments.
Huddle with providers about special circumstances, such as insurance, required forms, sensitive client issues, and recognized high-risk patients, to help ensure patients are not turned away without being seen.
Schedule provider meetings and ensure providers receive timely notifications.
Schedule CFARS/FARS at varied intervals to accommodate provider schedules, and coordinate with front desk reception regarding insurance, scheduling, conflicts, and discrepancies.
Assist with correspondence, including letters for school, work, court, SSI, and other entities.
Complete phone intakes and referrals to providers, coordinate referrals from providers, and assist providers with administrative tasks as necessary.
Input Cross-cut and other testing data and start-up paperwork into the electronic health record.
Develop a system to track treatment plans for each behavioral health provider, notify providers when plans are due for staffing, and schedule meetings for treatment plan discussion and signatures.
Receive instructions about the next visit, education, medication, and keeping appointments, and explain practitioner information to patients.
Cross-cover Clinical Care Coordinator duties and other facility areas as instructed by the supervisor.
Answer phones, photocopy, fax, and perform other clerical duties as assigned.
Contact patients by telephone and document all patient encounters.
Collect co-pays and explain the financial policy to patients.