RCM Manager, CBO

Jackson Health•Miami, FL

4d•Onsite

About The Position

The RCM Manager, CBO oversees the daily operations of the Central Business Office, including billing, collections, cash posting, correspondence, and customer service. The role ensures efficient revenue cycle processes, compliance with regulatory standards, accurate claims and financial data, and achievement of financial performance targets. The manager collaborates across departments to streamline processes, improve key performance indicators, support financial sustainability, and optimize the patient experience throughout the revenue cycle.

Requirements

Generally requires 5 to 7 years of related experience.
Management experience is required.
Bachelor's degree is required, or a minimum of five years of progressive supervisory experience may be substituted for the degree.
Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
Effective oral and written communication skills.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions.
Ability to exercise sound and independent judgment.
Knowledge and skill in using job-appropriate technology and software applications.
Active license or certification is required as needed, based on the job or specialty.

Responsibilities

Direct, supervise, and evaluate staff and contracted services across patient financial services functions, including billing, collections, correspondence, cash posting, and customer service.
Develop, implement, and monitor policies, procedures, and workflows to ensure compliance with federal, state, and payer regulations.
Monitor departmental KPIs, dashboards, and reports, and develop performance improvement plans aligned with industry benchmarks.
Promote accountability, continuous improvement, and collaboration.
Maintain current knowledge of healthcare regulations, revenue cycle trends, and best practices.
Serve as a subject matter expert and escalation point for operational issues in the assigned functional area.
Partner with RCM leadership and IT to optimize technology, automation tools, and reporting systems.
Lead projects involving contracted services procurement, revenue cycle and organizational initiatives, and accelerated cash flow.
Ensure compliance with regulatory guidelines, organizational policies, payer contracts, and accrediting body requirements.
Oversee accurate billing and collection practices and mitigate errors affecting accounts receivable and cash flow.
Collaborate with RCM leadership, Revenue Integrity, Compliance, and audit teams to mitigate risk and implement corrective action plans.
Lead quality improvement initiatives to reduce claim denials, shorten accounts receivable cycle times, and prevent revenue leakage.
Recruit, develop, evaluate, and retain supervisors and staff in patient financial services.
Set performance expectations, conduct performance reviews, manage staffing and productivity, and support employee engagement.
Oversee staff training on policy, workflow, and technical updates.
Address escalated patient financial inquiries promptly and in accordance with regulatory guidelines.
Support development of solutions to improve the patient financial experience.
Develop, monitor, and manage cost-code budgets, including funds for staffing, supplies, and contracted services.
Serve as a primary liaison among managed care, IT, revenue cycle teams, clinical areas, and other departments on billing and collection trends.
Present operational updates, challenges, and opportunities to senior leadership.
Analyze revenue cycle metrics and communicate strategies to improve performance.
Perform other related duties as assigned.