Collector, CBO

AMSURG • Nashville, TN

13d • Remote

About The Position

The Representative Accounts Receivable III follows up on intermediate outstanding accounts receivable for AMSURG. This remote role supports claims and appeals follow-up, account research and billing activities, patient payment arrangements, and daily correspondence. The collector is expected to become proficient in the accounts receivable queue within 30–60 days, handle 40–50 accounts daily with at least 90% accuracy, and meet productivity standards. The role also provides training and knowledge support to employees and vendors while maintaining confidentiality, complying with company policies, and supporting AMSURG’s values of excellence, collaboration, ethical responsibility, and engagement.

Requirements

• High school graduate or equivalent.
• Three to five years of experience in a healthcare insurance receivables environment.
• Two to three years of collection experience.
• Working knowledge of CPT, ICD-9, and ASA codes.
• Strong mathematical, research, analysis, decision-making, problem-solving, data-gathering, and reporting skills.
• Working knowledge of medical terminology, insurance processing guidelines and laws, TWCC guidelines and laws, and commercial managed care, Medicare, and Medicaid guidelines.
• Advanced understanding of commercial, Medicare, and Medicaid payers, claim needs, and billing activities, including evaluation and correction of billing edits, claim transmission, and rejections.
• Strong interpersonal, verbal, and written communication skills; able to work with physicians, external customers, hospital staff, coworkers, and senior leadership.
• Team-oriented, pleasant, and able to work with diverse personalities.
• Ability to work independently with limited supervision.
• Knowledge of Microsoft Office Suite and PC applications, including Word and Excel.

Nice To Haves

• Associate or bachelor’s degree in business administration or a related field.
• Two years of posting, coding, or accounts receivable collection experience in a healthcare organization.

Responsibilities

• Follow up on outstanding claims and appeals; work escalation views and vendor clarification logs.
• Provide employee and vendor training and serve as a knowledge resource for team members.
• Handle claim acknowledgment rejections, claim edits, charge corrections, and other billing activities as needed.
• Contact patients regarding payments or payment arrangements; answer calls from patients, insurance companies, and physician offices.
• Print and re-file claims as needed and work correspondence daily.
• Maintain continuing education, training, and industry career development.
• Meet productivity standards, including working 40–50 accounts daily with at least 90% accuracy and becoming proficient in the accounts receivable queue within 30–60 days of employment.
• Research and audit patient accounts for additional payment or adjustments; work KAM reports as assigned.
• Calculate billing units and reimbursement amounts.
• Maintain strict confidentiality and follow company policies, procedures, code of conduct, and ethics requirements.
• Complete mandatory training, report suspected or actual compliance violations, and seek policy clarification when necessary.
• Support and abide by the company’s values.
• Perform other duties as assigned.

Benefits

• Paid time off, with a minimum of 20 and up to 25 days per calendar year depending on position.
• Nine observed holidays.
• Paid family leave.
• Medical, dental, vision, life, and disability coverage.
• Healthcare, dependent care, and limited healthcare flexible spending accounts.
• Transportation and parking FSAs and health savings accounts.
• Matching 401(k) plan.
• Training and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED