Ratings Operations Specialist, Denver, CO

S&P Global•Englewood, CO

9d•$47,000 - $53,000•Hybrid

About The Position

The Ratings Operations Specialist is part of S&P Global Ratings’ Ratings Operations Services team, which supports accurate and efficient delivery of the end-to-end ratings process. The role works alongside analysts and partners across Commercial, Data, Technology, and Compliance and contributes to operational excellence, continuous improvement, quality, and customer service. The specialist independently completes workflow steps for low- and medium-complexity transactions, guides analysts and business partners through ratings workflows, resolves operational issues with cross-functional colleagues, and contributes to process improvement and change management. Employees must work from the office at least two days per week. Candidates who reach the final interview stage must attend at least one in-person interview, ordinarily at their nearest S&P Global Ratings office. The position is limited to individuals with an indefinite right to work in the United States.

Requirements

Typically, at least 1 year of relevant experience in operations or a client-facing role.
Ability to prioritize, multitask, and deliver high-quality work with pace and precision in a fast-paced, high-pressure environment.
Strong interpersonal, written, and verbal communication skills, a customer-service focus, and the ability to guide and influence colleagues and cross-functional stakeholders.
Self-starting approach, with the ability to take ownership, work independently and collaboratively, and drive tasks to completion.
Bachelor's degree.
Professional working proficiency in English, including clear workplace communication and professional writing.

Nice To Haves

Familiarity with ratings workflows, standard operating procedures, or operational standards in financial services or a regulated environment.
Experience contributing to process improvement initiatives, operational efficiency projects, or change management programs.

Responsibilities

Complete key steps of the end-to-end ratings process independently for low- and medium-complexity transactions, maintaining pace and precision.
Guide analysts and business partners through ratings workflows and support adoption of operational improvements and change management initiatives.
Partner with Commercial, Data, Technology, and Compliance colleagues to resolve day-to-day operational issues and contribute to continuous improvement.
Apply ratings process knowledge, standard operating procedures, and operating manuals to support quality, consistency, and compliance.
Identify process inefficiencies, participate in problem-solving discussions, and support operational improvement initiatives.