Ratings Operations Specialist, Denver, CO

S&P Global•Englewood, CO

13d•Hybrid

About The Position

The Ratings Operations Specialist works on S&P Global Ratings’ Ratings Operations Services team, supporting the efficient and accurate delivery of the end-to-end ratings process. The role works alongside analysts and partners across Commercial, Data, Technology, and Compliance, with a focus on operational excellence, continuous improvement, quality, and service. It is a hands-on operations position supporting the daily delivery of ratings services to customers. The specialist independently completes key steps for low- and medium-complexity transactions, guides analysts and business partners through ratings workflows, applies operational procedures and standards, and helps resolve day-to-day issues and improve service delivery. Employees are required to work from the office at least two days per week. Candidates reaching the final interview stage must attend at least one in-person interview, ordinarily at their nearest S&P Global Ratings office. The role is limited to people with an indefinite right to work in the United States.

Requirements

Typically, at least 1 year of relevant experience in operations or a client-facing role.
Ability to prioritize and multitask while delivering high-quality work with pace and precision in a fast-paced, high-pressure environment.
Strong interpersonal, written, and verbal communication skills, with a customer-service focus and ability to guide and influence colleagues and cross-functional stakeholders.
Self-starting approach and demonstrated ability to take ownership, work independently and collaboratively, and drive tasks to completion.
Bachelor’s degree required.
Professional working proficiency in English, including clear workplace communication and professional writing.
Indefinite right to work in the United States.

Nice To Haves

Direct familiarity with ratings workflows, standard operating procedures, or operational standards in financial services or a regulated environment.
Experience contributing to process-improvement initiatives, operational-efficiency projects, or change-management programs.

Responsibilities

Complete key steps in the end-to-end ratings process independently for low- and medium-complexity transactions while meeting customer and business needs.
Guide analysts and business partners through ratings workflows and support adoption of operational improvements and change management initiatives.
Partner with Commercial, Data, Technology, and Compliance colleagues to resolve day-to-day operational issues and contribute to continuous improvement.
Apply ratings-process knowledge, standard operating procedures, and operating manuals to maintain quality, consistency, and compliance.
Identify process inefficiencies, contribute to problem-solving discussions, and support initiatives that improve team performance and service delivery.