Rare Disease Key Account Manager - Rheumatology-Nephrology - Tristate

Amgen•Newark, NJ

About The Position

The Rare Disease Key Account Manager (KAM) works with stakeholders across assigned health systems, specialty clinics, infusion centers, and other sites of care to reduce time to diagnosis, improve appropriate patient identification, and accelerate access to treatment. The role identifies account-level operational and access barriers and develops targeted strategies to support appropriate therapy access, clinic readiness, buy-and-bill operations, and a reliable patient and customer experience across the rare disease treatment journey. The KAM develops account plans aligned with customer priorities and Amgen portfolio objectives, leads commercial contracting opportunities, supports durable access solutions, and evaluates buy-and-bill workflows. The role also coordinates with cross-functional partners, shares actionable field insights, monitors account performance, maintains account documentation, and leads planning for priority account initiatives. The position requires approximately 40–60% travel within the assigned geography.

Requirements

Doctorate degree and 2 years of sales and/or related account management experience; or master's degree and 4 years; or bachelor's degree and 6 years; or associate degree and 10 years; or high school diploma/GED and 12 years.
Approximately 40–60% travel within the assigned geography, including customer meetings, internal planning, and industry events.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
Patient-centered and compliant approach to customer engagement and solution development.

Responsibilities

Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use.
Develop and execute account plans aligned with customer priorities and portfolio objectives, including patient access, site-of-care friction, and treatment continuity.
Map and engage clinical, administrative, pharmacy, finance, revenue cycle, procurement, infusion operations, and care-coordination stakeholders.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Provide education, workflow support, and coordinated resources to strengthen site readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Provide timely field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, defining roles, decision points, owners, and timelines.

Benefits

Comprehensive employee benefits package, including health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.