About The Position
The Rare Disease Key Account Manager (KAM) works to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment by partnering with stakeholders in targeted accounts. The role addresses operational and access challenges across assigned health systems, specialty clinics, infusion centers, and other sites of care to support appropriate access to therapy and grow the rare disease business. The KAM assesses account-level barriers and executes strategies to improve access, clinic readiness, buy-and-bill operations, and the patient and customer experience across the rare disease treatment journey. The position develops account plans aligned with customer priorities and Amgen portfolio objectives, leads account contracting opportunities, supports access solutions, and helps sites improve reimbursement readiness and treatment workflows. It coordinates with internal cross-functional partners, provides actionable field insights, monitors account performance, and maintains account documentation. Travel is approximately 40–60% within the assigned geography, including customer meetings, internal planning, and industry events.
Requirements
- Doctorate degree and 2 years of sales experience and/or related account management experience; or Master’s degree and 4 years; or Bachelor’s degree and 6 years; or Associate’s degree and 10 years; or High School diploma/GED and 12 years.
- Approximately 40–60% travel within the assigned geography, including customer meetings, internal planning, and industry events.
Nice To Haves
- Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
- Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
- Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
- Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
- Understanding of clinic operations and site-of-care decision drivers.
- Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
- Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
- Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
- Patient-centered, compliant approach to customer engagement and solution development.
Responsibilities
- Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy utilization, diagnosis, and treatment.
- Develop and execute account plans aligned with customer priorities, portfolio growth, patient access, site-of-care needs, and treatment continuity.
- Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
- Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
- Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
- Identify and address barriers involving contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.
- Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support access solutions.
- Support account business reviews covering contract performance, patient access, operational readiness, and commercial opportunities.
- Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
- Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
- Provide education, workflow support, and coordinated resources to strengthen site readiness to initiate and maintain therapy.
- Help customers identify operational gaps that delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
- Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
- Share timely field insights on customer needs, competitive dynamics, reimbursement trends, and operational barriers with matrix colleagues.
- Monitor account performance and adapt priorities to meet agreed objectives compliantly.
- Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
- Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.
Benefits
- Comprehensive employee benefits package
- Retirement and Savings Plan with generous company contributions
- Group medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Flexible spending accounts
- Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements where possible
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
