Rare Disease Key Account Manager - Rheumatology-Nephrology - Northwest

Amgen•Seattle, WA

23h

About The Position

The Rare Disease Key Account Manager reduces time to diagnosis, increases appropriate patient identification, and improves speed to treatment by partnering with stakeholders at targeted accounts in therapeutic areas supported by Amgen's Rare Disease products. The role addresses operational and access challenges across assigned health systems, specialty clinics, infusion centers, and other sites of care to support appropriate therapy access and grow the rare disease business. The KAM identifies account-level barriers and executes strategies to improve access, clinic readiness, buy-and-bill operations, and the patient and customer experience throughout the treatment journey. The position develops account strategies and plans, leads account contracting opportunities, improves buy-and-bill workflows, enables sites of care, and coordinates execution with cross-functional partners. It maintains accurate account documentation and provides actionable field insights. The role requires approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events.

Requirements

Doctorate degree and 2 years of sales and/or related account management experience; or master's degree and 4 years; or bachelor's degree and 6 years; or associate's degree and 10 years; or high school diploma/GED and 12 years.
Approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
Patient-centered, compliant approach to customer engagement and solution development.

Responsibilities

Assess assigned accounts for access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use and time to diagnosis or treatment.
Develop and execute account plans aligned with customer priorities, portfolio objectives, patient access, site-of-care needs, and treatment continuity.
Map and engage clinical, administrative, pharmacy, finance, revenue-cycle, procurement, infusion-operations, and care-coordination stakeholders.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formularies or pathways, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues on durable access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Educate and support sites of care to strengthen readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Provide timely field insights on customer needs, competitive dynamics, reimbursement trends, and operational barriers.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

Comprehensive employee benefits package.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.