Rare Disease Key Account Manager - Rheumatology-Nephrology - Northeast

Amgen•Boston, MA

About The Position

The Rare Disease Key Account Manager (KAM) works with stakeholders in assigned health systems, specialty clinics, infusion centers, and other sites of care to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment. The role addresses account-level operational and access challenges related to appropriate therapies, supporting rare disease business growth while improving access, clinic readiness, buy-and-bill operations, and the patient and customer experience throughout the treatment journey. The KAM develops account strategies, supports compliant contracting and access solutions, evaluates buy-and-bill workflows, and helps clinics address operational gaps that may delay treatment. The position collaborates with internal sales, medical, patient services, market access, trade, analytics, and brand teams, and maintains account plans, activity records, and opportunity documentation. The role requires approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience; or master's degree and 4 years; or bachelor's degree and 6 years; or associate's degree and 10 years; or high school diploma/GED and 12 years.
Ability to travel approximately 40–60% within the assigned geography.

Nice To Haves

Experience with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
Patient-centered and compliant approach to customer engagement and solution development.

Responsibilities

Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy utilization and time to diagnosis or treatment.
Develop and execute account plans aligned with customer priorities, including portfolio growth, patient access, site-of-care challenges, and treatment continuity.
Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance teams to support durable access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Provide education, workflow support, and coordinated resources to strengthen site readiness to initiate and maintain therapy.
Help customers identify operational gaps that can delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Share actionable field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers with matrix colleagues.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying roles, decision points, owners, and timelines.

Benefits

Comprehensive employee benefits package.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.