Ramp Supervisor

Choice Aviation Service Inc•Bangor, ME

About The Position

Ramp Supervisors communicate policies and procedures within their operation and help direct and coordinate activities to provide a safe environment while maintaining fast and efficient service. The role operates in a fast-paced environment with time constraints to meet aircraft arrival and departure goals. Employees are expected to maintain a professional, positive image and lead by example. Supervisors must report to work regularly and on time and report directly to the manager. They perform ramp agent functions as needed, actively participate in the Safety Management System (SMS), enforce uniform, appearance, and personal protective equipment policies, and work with the ramp team within the footprint of each assigned flight to oversee safe and timely operations. The supervisor oversees aircraft turnaround activities, frontline worker performance, training, safety, compliance, and daily flight assignments. They provide direction and instruction, address worker questions and concerns, identify and correct hazards and unsafe behavior, and ensure operational procedures and service-level standards are followed.

Requirements

At least three months of experience working as a Ramp Agent.
At least 18 years of age.
Possess a valid driver’s license.
Ability to lift, push, or pull up to 70 lbs. on a regular basis.
Ability to work nights, weekends, holidays, varying schedules, and on call as required.
Successfully complete airline-specific training programs and recertification.
Willingness to participate in formal leadership and job-specific training, such as Train the Trainer.

Responsibilities

Perform all ramp agent functions as needed.
Actively participate in the Safety Management System (SMS).
Ensure employees follow uniform, appearance, and personal protective equipment policies, including PPE, uniform cleanliness, and jewelry requirements.
Work with the ramp team and remain within the footprint of each assigned flight to oversee safe and timely operations.
Verify team members’ training and skill levels, directly observe frontline workers, and ensure their performance meets safety expectations.
Identify and seek out hazards, make personnel aware of known or reasonably foreseeable hazards, and correct hazards, unsafe behavior, and improper work activities or conditions.
Direct and instruct frontline workers, respond to their questions and concerns, and positively reinforce safe and proper work performance.
Ensure the health, safety, and security of all personnel.
Understand work processes, associated hazards, and effective hazard-control measures.
Provide or verify worker training before new tasks and ensure airline-specific training and recertification requirements are met.
Coordinate and oversee aircraft turnaround activities and ensure operational procedures are followed.
Ensure processes meet SLA standards and compliance limits while adhering to safety requirements.
Maintain documentation that is clear, appropriate, and frequent enough to demonstrate a systematic approach.
Delegate daily flight responsibilities and assign ramp team members.
Conduct pre-arrival and pre-departure flight briefings; ensure ramp setup and preparation are completed and obstacle-clearance zones are clear; and perform a walk-around inspection after arrival and before departure.
Perform other duties as assigned.