Ramp Supervisor

Piedmont Airlines•Boston, MA

1d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable professional to join its Ground Handling Department as a Ramp Supervisor. The position manages the department’s operational activities in accordance with established policies and procedures. It also supports employee training by conducting briefings, distributing training materials and checklists to mentors, creating schedules, and providing hands-on assistance to the Training Department. The successful candidate will have strong organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. The position reports to the General Manager. The Ramp Supervisor oversees and trains staff, manages employees with varied duties, and works to maintain on-time performance and quality customer service. The role includes administrative reporting, responding to changing operational conditions, and supporting operations when employee absences occur. Work takes place in an airport ramp environment and includes use of computers and other office equipment. The role may involve all shifts, including weekends, nights, holidays, and irregular shifts, and exposure to varied weather and elevated noise levels. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion and a minimum age of 18 are required. The starting rate is $20.50 per hour.

Requirements

Outstanding organizational skills and ability to multitask.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Ability to work a flexible schedule.
Valid driver’s license and clear driving record.
Successful 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with a minimum of six months of service.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Extensive knowledge of QIK and Sabre.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions.
Conduct briefings and distribute training materials and checklists to mentors.
Create and coordinate schedules.
Provide hands-on assistance to the Training Department and feedback to direct managers.
Approve employees for release to duty after completion of training programs.
Coach staff and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Understand the corporate culture, policies, and goals, and implement them in daily work routines.
Manage a staff of employees with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adapting to changing conditions and proactively solving problems.
Supervise, direct, and monitor personnel, adjusting assignments as necessary to ensure on-time performance and quality customer service.
Provide support when employee absences affect operations.