Ramp Supervisor

Piedmont Airlines•Philadelphia, PA

1d•$20 - $22•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Ramp Supervisor for its Ground Handling Department. The position manages departmental operational activities in accordance with established policies and procedures. The supervisor conducts briefings, distributes training materials and checklists to mentors, creates schedules, and provides hands-on assistance to the Training Department. The successful candidate will have strong organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. This position reports to the General Manager. The role oversees and trains employees across ramp functions, supports safe and efficient station operations, and supervises staff to promote on-time performance and quality customer service. It also includes administrative reporting, employee coaching and development, and responding to changing operational conditions.

Requirements

Outstanding organizational skills and ability to multitask.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Ability to work a flexible schedule.
Valid driver's license and clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen, as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with a minimum of six months of service.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Extensive knowledge of QIK and Sabre.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions.
Conduct briefings and distribute training materials and checklists to mentors.
Create and coordinate schedules.
Provide hands-on assistance to the Training Department and feedback to direct managers.
Approve employees for release to duty after completing training programs.
Coach staff and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Understand the corporate culture, policies, and goals, and implement them in daily work routines.
Manage employees with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adjusting to changing operational conditions and proactively solving problems.
Supervise, direct, and monitor personnel, making adjustments as needed to support on-time performance and quality customer service.
Provide operational support when employee absences affect the operation.