Ramp Service Agent (Customer Service Representatives) CSR (Lead)

Akima, LLC•Anchorage, AK

21d•Onsite

About The Position

Ramp Service Leads (CSRs) are responsible for load planning, cargo loading and offloading, and oversight of ground handling tasks associated with large cargo aircraft. They oversee the daily activities of ramp crews of up to 15 subordinate employees. CSRs also perform preventive and on-demand maintenance on motorized and non-motorized aircraft ground support equipment, including gasoline- and diesel-fueled equipment. This position reports directly to the Station Manager. The role involves maintaining the safety and security of ramp activities, interfacing with customer staff, leading and training ramp service staff, performing aircraft weight and balance calculations, operating ground service and aircraft de-icing equipment, and maintaining ground service equipment. The position works outdoors in varying weather and noise conditions and requires work at night, on weekends and holidays, and on varying schedules. The role requires successful completion of a background investigation, including FBI fingerprints and criminal history checks, and a pre-employment drug test. Any clearance requirements are established by the government contract.

Requirements

Be at least 18 years of age.
Possess a valid driver's license.
Be willing to work in inclement weather.
Possess excellent communication skills.
Be able to lift 60 pounds comfortably.
Fluently read, write, speak, and understand English.
Be able to work under stressful situations and tight time constraints.
Be self-motivated and a team player.
Work nights, weekends, holidays, and varying schedules.
Be able to work without direct supervision.
Successfully complete a background investigation, including FBI fingerprints and criminal history, and a pre-employment drug test.
Read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents.
Write routine reports and correspondence.
Speak effectively one-to-one and before groups of customers or employees.
Add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Apply common-sense understanding to carry out written, oral, or diagram-form instructions.
Deal with problems involving several concrete variables in standardized situations.
On occasion, lift or move (with help) up to 200 pounds and more frequently lift or move 60 pounds.
Use hands, talk, hear, bend, climb, stoop, kneel, stand, and walk regularly.
Meet the job's vision requirements, including close, distance, color, peripheral vision, depth perception, and ability to focus.
Use provided hearing protection or an acceptable alternative when required.

Responsibilities

Maintain the safety and security of ramp activities at all times.
Conduct day-to-day interface with customer staff.
Provide leadership and training to Pegasus Ramp Service Agent (RSA) staff.
Perform aircraft weight and balance calculations.
Operate all ground service equipment, including heavy cargo loaders.
Operate aircraft de-icing equipment.
Perform general maintenance of ground service equipment.
Perform miscellaneous duties as assigned by the Station Manager.
Oversee daily activities of ramp crews of up to 15 subordinate employees.
Plan loads and load and offload cargo for large cargo aircraft.
Perform preventive and on-demand maintenance on aircraft ground support equipment.