Ramp & Customer Service Agent

Alaska Airlines • WA-Pullman, WA

4d • Onsite

About The Position

The Ramp & Customer Service Agent performs both above- and below-wing work, including guest interactions and ramp functions. The role helps guests with travel needs in a fast-paced airport environment and handles ramp operations, luggage and cargo, aircraft grooming, security searches, and boarding and gate duties. The position requires outdoor work in all types of weather and a flexible schedule. Employees may be assigned other duties to help ensure guest satisfaction.

Requirements

• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Valid, unexpired driver’s license issued by a U.S. state, territory, or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 words per minute.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods and bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance and maintain good standing with an airport-issued SIDA badge.
• Ability to communicate in English.
• High school diploma or equivalent.
• At least 18 years of age.
• Must be authorized to work in the U.S.

Nice To Haves

• At least 1 year of customer service or community service experience.

Responsibilities

• Assist guests with travel inquiries, baggage, ticketing, check-in, and boarding.
• Perform below-wing tasks outdoors in all types of weather, including transporting and loading or offloading baggage and cargo, aircraft marshaling, aircraft pushback, and deicing.
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties, including directing guests, making announcements, and processing standby and upgrade requests.
• Process and secure guest luggage.
• File and maintain luggage claims for damaged, delayed, or pilfered baggage.
• Load and offload luggage and cargo using conveyor belts.
• Perform other duties as assigned by management to support guest satisfaction.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday pay and paid time off.
• A $2.25 per hour differential when working a split shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED