Ramp & Customer Service Agent

Alaska Airlines • WA-Bellingham, WA

4d • Onsite

About The Position

The Ramp & Customer Service Agent performs both above- and below-wing airport duties, including guest interactions and ramp functions. The role helps guests with travel needs and supports baggage handling, aircraft servicing, boarding, and gate operations. Agents work outdoors in varied weather conditions and may be assigned duties of varying capacities to support guest satisfaction.

This is a regular part-time position at the Bellingham, Washington airport, scheduled for 15 to 30 hours per week. Weekend and holiday availability is required. The starting rate is $19.37 per hour; employees working a split shift receive a $2.25 per hour differential. Paid training may require overnight travel.

Requirements

• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Valid, unexpired driver's license issued by a U.S. state, U.S. territory, or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 words per minute.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods and bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance and maintain good standing for a SIDA badge.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• At least one year of customer service or community service experience.

Responsibilities

• Assist guests with travel needs, including answering inquiries, handling baggage, ticketing, checking in passengers, and boarding flights.
• Perform below-wing functions outdoors in all types of weather, including transporting, loading, and offloading baggage and cargo; aircraft marshaling; aircraft pushback; and aircraft deicing.
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties, including assisting and directing guests, making announcements, and processing standby and upgrade requests.
• Process and secure guest luggage.
• File and maintain luggage claims for damaged, delayed, or pilfered luggage as necessary.
• Load and offload luggage and cargo using conveyor belts.
• Perform duties of varying capacities as assigned by management to ensure guest satisfaction.
• Perform other duties as assigned.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday pay and paid time off.
• Split-shift differential of $2.25 per hour when working a split shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED