Ramp & Customer Service Agent

Horizon Air • WA-Bellingham, WA

6d • Onsite

About The Position

The Ramp & Customer Service Agent performs both above-wing guest-service tasks and below-wing ramp functions. The role helps guests with travel needs, including inquiries, baggage, ticketing, check-in, and boarding, in a fast-paced airport environment. Ramp duties include transporting and handling baggage and cargo, aircraft marshaling, pushing back aircraft, and deicing. The agent also performs aircraft grooming and security searches, handles boarding and gate duties, and processes and secures guest luggage and luggage claims. Management may assign other duties to support complete guest satisfaction.

The position is based at the Bellingham, Washington airport. It requires a flexible schedule, including nights, weekends, and holidays, and may include paid training requiring overnight travel. The posted schedule is 15 to 30 hours per week. The starting wage is $19.37 per hour; split shifts receive a $2.25-per-hour differential, for an effective rate of $21.62 per hour while working a split shift.

Requirements

• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Valid, unexpired driver’s license issued by a U.S. state, U.S. territory, or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 words per minute.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods and bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance and maintain good standing to keep a required SIDA badge.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• At least 1 year of customer service or community service experience.

Responsibilities

• Assist guests with travel needs, including answering inquiries, handling baggage, ticketing, checking in passengers, and boarding flights.
• Perform below-wing duties outdoors in varying weather, including transporting, loading, and offloading baggage and cargo; marshaling aircraft; pushing back aircraft; and deicing aircraft.
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties, including directing guests, making announcements, and processing standby and upgrade requests.
• Process and secure guest luggage; file and maintain claims for damaged, delayed, or pilfered luggage.
• Load and offload luggage and cargo using conveyor belts.
• Perform other assigned duties as directed by management to support guest satisfaction.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday and paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED