Ramp Agent

Worldwide Flight Services, Inc.•New, KY

21d•Onsite

About The Position

As a Ramp Service Agent at Worldwide Flight Services, you will perform essential ramp services, including loading and unloading baggage and cargo, marshalling aircraft, and providing water service. Safety and attention to detail are central to the role. The position is covered by a Transport Workers Union (TWU) collective bargaining agreement, which requires joining the union and paying union dues.

Requirements

High school diploma or GED equivalent.
Ability to lift and handle heavy baggage and cargo, including loads of 50 pounds or more.
Valid driver's license, maintained throughout employment in this role.
Strong communication skills for coordinating with team members and flight crews.
Flexibility to work varied shifts, including weekends, holidays, and nights.
Basic mechanical aptitude for operating ground support equipment.
Ability to pass background checks and comply with airport security regulations.
Attention to detail and commitment to safety protocols.
Fluent ability to read, write, and speak English.

Nice To Haves

Previous experience in aviation or ground handling operations.
Familiarity with aircraft types and airport layout.
Knowledge of safety regulations and protocols in an airport environment.
Experience operating ground support equipment such as tugs, belt loaders, and forklifts.
Strong problem-solving skills and ability to remain calm under pressure.
Excellent teamwork and interpersonal skills for communicating effectively with colleagues.
Ability to multitask and prioritize tasks in a fast-paced environment.
Basic computer skills for completing paperwork and using scheduling systems.
Strong customer service orientation and a positive attitude toward passenger interactions.

Responsibilities

Marshall aircraft upon arrival and departure.
Load and unload baggage and cargo on and off aircraft.
Safely operate ground support equipment, including belt loaders and tugs, to transport baggage and cargo between the terminal and aircraft.
Perform ground service functions, including connecting or removing ground power and ground start units and providing water service.
Perform aircraft pushback, wing walking, and related guide-man functions.
Maintain a secure work environment.