Ramp Agent

Alliance Ground International•Burbank, CA

13d•$21 - $21

About The Position

As a Ramp Agent, you provide ground support services to help flights run on time in a fast-paced aviation environment. Alliance Ground International (AGI) provides ground handling services to more than 100 airlines at 61 airports across the United States and Canada, and emphasizes quality service and safety. The role involves working outdoors in varying weather and around aircraft, vehicles, and machinery. Ramp Agents coordinate with flight crews, gate agents, and other ground crew; handle baggage, cargo, mail, and passenger property; operate ground-support equipment; and complete related records and training. The position requires physical stamina and the ability to handle heavy items regularly. AGI offers free uniforms and on-the-job training to all employees. Its comprehensive benefits include paid vacation and medical, dental, and vision coverage for eligible full-time employees, and medical coverage for part-time employees. Other benefits include a company-matched 401(k), a company-paid employee assistance program, voluntary life insurance, and travel discounts.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver’s license and a clean driving record.
Be authorized to work in the country where the position is located, subject to applicable U.S. or Canadian requirements.
Complete ramp and SIDA training to obtain airport authority security identification.
If required by the customer or role access, be able to secure a Customs Seal through the relevant governing agency.
Communicate information and instructions effectively and professionally, verbally or by radio, with flight crews, gate agents, and ground crew.
Have basic math skills; the role may require calculating aircraft weight and balance.
Have computer skills to use systems for tracking cargo and baggage.
Have problem-solving skills to troubleshoot loading and unloading issues.
Manage time effectively in a fast-paced environment.
Be able to lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more regularly, and repetitively lift 40–50-pound items onto raised surfaces.
Be able to carry heavy items up and down narrow jetway stairs.
Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Be able to work in cramped or high places.
Be able to remain alert to moving vehicles and aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work outdoors in all types of weather and around jet and machinery noise.

Nice To Haves

One or more years of relevant experience.

Responsibilities

Guide inbound and outbound airplanes to and from the gate.
Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail safely between aircraft bins and ground equipment.
Protect customer baggage, air cargo, and airmail from weather, loss, theft, damage, or destruction.
Clean passenger cabins between flights and stock aircraft with needed supplies.
Operate pushback equipment and maintain visual contact with Wing Walkers to ensure safe equipment movement.
Operate or drive ground equipment, including belt loaders, air start units, lift trucks, pushback tugs, baggage carts, lavatory carts, and deicers; manually push and pull carts and containers as needed.
Use equipment to move luggage and cargo, tow aircraft between gates, and refill water tanks and lavatories.
Receive and record customer baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and passenger property—including wheelchairs, strollers, and live animals—to and from aircraft, and prepare related records.
Complete assignment-related paperwork and forms, and enter data into the company information system as required.
Follow company procedures and protocols to ensure safe and responsible operations.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others’ health, wellbeing, safety, and security at work, and cooperate with managers and supervisors on applicable legal requirements.
Avoid intentionally or recklessly interfering with or misusing company-provided safety, security, or welfare resources.
Report dangerous work situations, equipment, activities, hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
Perform work according to provided information and training and applicable health, safety, and security rules; understand AGI policies and attend required training.
Be punctual and prepared, and work flexible hours, including nights, weekends, and holidays.