Ramp Agent

Worldwide Flight Services, Inc.•Sanford, FL

44d•Onsite

About The Position

As a Ramp Service Agent at Worldwide Flight Services, you will perform essential ramp tasks, including loading and unloading baggage and cargo, marshalling aircraft, and providing water service. Safety and attention to detail are crucial. The position is covered by a Transport Workers Union (TWU) collective bargaining agreement, which requires joining the union and paying union dues. Worldwide Flight Services supports cargo shipments, luggage handling, business-to-customer delivery, and on-time flights through teams of cargo, passenger, ramp handling, and technical service experts at airport locations around the world.

Requirements

High school diploma or GED equivalent.
Ability to lift and handle heavy baggage and cargo weighing 50 pounds or more.
Valid driver's license, which must be maintained throughout employment in this role.
Strong communication skills for coordinating with team members and flight crews.
Flexibility to work varied shifts, including weekends, holidays, and nights.
Basic mechanical aptitude for operating ground support equipment.
Ability to pass background checks and comply with airport security regulations.
Attention to detail and commitment to safety protocols.
Fluency in reading, writing, and speaking English.
Ability to lift, push, pull, and carry baggage or cargo weighing up to 50 pounds regularly and occasionally up to 75 pounds.
Frequent standing, walking, and moving throughout the airport terminal or warehouse.
Ability to bend, kneel, stoop, and climb stairs as needed.
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow.
Manual dexterity for handling documents, operating computers, and using two-way radios.
Ability to remain on your feet for extended periods, up to 8 hours or more during shifts.
Clear vision and hearing for monitoring flight information, responding to passengers, and ensuring safety compliance.
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins.
Ability to work in a noisy environment, such as near aircraft engines and ground support equipment.

Nice To Haves

Previous experience in aviation or ground handling operations.
Familiarity with aircraft types and airport layout.
Knowledge of safety regulations and protocols in the airport environment.
Experience operating ground support equipment, such as tugs, belt loaders, and forklifts.
Strong problem-solving skills and ability to remain calm under pressure.
Excellent teamwork and interpersonal skills for effective communication with colleagues.
Ability to multitask and prioritize tasks in a fast-paced environment.
Basic computer skills for completing paperwork and using scheduling systems.
Strong customer service orientation and a positive attitude toward passenger interactions.

Responsibilities

Marshall aircraft upon arrival and departure.
Load and unload baggage and cargo on and off aircraft.
Safely drive and operate ground support equipment, including belt loaders and tugs, to transport baggage and cargo between the terminal and aircraft.
Perform ground service functions, including connecting or removing ground power and ground start units and providing water service.
Perform aircraft pushback, wing walking, and related guide-man functions.
Maintain a secure work environment.