Ramp Agent (Ramper) Kotzebue

Qavvik•Kotzebue, AK

21d•Onsite

About The Position

The Ramp Agent provides safe, efficient, and professional ground support for Qavvik Air operations at the Kotzebue base. This hands-on role supports passenger, baggage, cargo, aircraft, and facility operations in a dynamic aviation environment. The Ramp Agent works with flight crews, Customer Service personnel, Operational Control, maintenance personnel, vendors, and other employees to prepare aircraft for departure and service them upon arrival. The role routinely involves outdoor work in Arctic weather and around operating aircraft, vehicles, machinery, and ground-support equipment. It requires safety awareness, reliability, teamwork, and the ability to work independently. The employee may travel up to 10% to locations within Alaska or remote locations, potentially using snow machines, boats, small airplanes, or ATVs.

Requirements

Must be at least 18 years of age.
Current driver's license with an acceptable driving record meeting company insurance requirements.
Ability to obtain and maintain required airport identification, security credentials, and driving privileges.
Ability to complete required company safety, security, HAZMAT, equipment, and ramp training.
Ability to safely work around aircraft, vehicles, machinery, and ground-support equipment.
Ability to understand and follow verbal and written instructions and communicate effectively with coworkers, flight crews, passengers, and customers.
Ability to work independently with limited supervision.
Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and overtime when operationally necessary.
Ability to routinely stand and walk for extended periods; bend, climb, kneel, crouch, push, pull, reach, and perform repetitive physical movements.
Ability to frequently lift and carry baggage, cargo, equipment, and supplies; lift or move up to 75 pounds independently and heavier objects with appropriate assistance or equipment.
Ability to safely climb into and around aircraft baggage and cargo compartments and work on snow-covered, icy, wet, uneven, or slippery surfaces.
Ability to perform physical duties while wearing cold-weather clothing and PPE and maintain sufficient visual and auditory awareness around aircraft and moving equipment.
Ability to work outdoors year-round in Kotzebue conditions, including cold, snow, ice, wind, precipitation, darkness, and rapidly changing weather.
Ability to work routinely in moderate-to-high noise environments and wear hearing protection and other PPE when required.

Nice To Haves

High school diploma or GED preferred.
Previous aviation, airport, warehouse, freight, cargo, construction, equipment-operation, or similar experience is preferred but not required.
Customer focus and ability to build and maintain positive customer relationships.
Strong verbal and written communication skills.
Problem-solving and critical-thinking skills.
Adaptability to changing circumstances and priorities.
Organizational skills and ability to manage multiple tasks, prioritize, and meet deadlines.
Analytical skills and ability to analyze data and metrics to identify trends and areas for improvement in customer service operations.
Ability to collaborate with team members and other departments and maintain positive working relationships.

Responsibilities

Marshal aircraft into and out of designated parking areas when trained.
Assist with aircraft arrival, parking, securing, and departure; install and remove wheel chocks, cones, covers, plugs, and other appropriate ground equipment.
Assist flight crews with aircraft loading and approved ground-support activities.
Monitor aircraft movement, propeller hazards, jet blast, vehicles, equipment, passengers, and other ramp hazards; maintain FOD awareness and inspect ramp and aircraft operating areas.
Immediately report aircraft damage or suspected damage, spills, safety concerns, and other abnormalities to the appropriate supervisor or flight crew.
Assist with positioning aircraft in hangars or designated parking areas when trained and authorized.
Load, unload, transport, weigh, sort, organize, stage, palletize, and secure baggage, freight, mail, supplies, and other cargo; provide accurate weights to appropriate personnel.
Ensure baggage and cargo are routed to the correct aircraft, flight, customer, or storage location and assist with maintaining accurate counts.
Handle customer property with care and report damaged, missing, improperly packaged, leaking, or questionable baggage or cargo.
Assist with cargo acceptance and storage in accordance with company requirements; handle hazardous materials only when trained, qualified, and authorized.
Provide courteous assistance to passengers, including helping them travel between designated passenger areas and assisting with boarding and reasonable mobility-related needs.
Maintain passenger awareness and control near aircraft operating areas and notify appropriate personnel of passenger concerns.
Assist flight crews in preparing aircraft for scheduled and unscheduled operations and load company supplies, survival equipment, medical equipment, and other operational materials as directed.
Assist with aircraft cleaning, cabin preparation, and snow and ice removal using approved methods and equipment.
Assist with movement and positioning of ground-support equipment; operate company vehicles and equipment only when trained, authorized, and qualified.
Assist with aircraft fueling only when appropriately trained and authorized.
Support assigned charter and MEDEVAC operations while respecting the responsibilities and authority of flight crews, medical personnel, Maintenance, and Operational Control.
Perform other duties as determined and needed by the company.