Ramp Agent
About The Position
The Ramp Agent is responsible for the safe boarding of customers and luggage onto aircraft, monitoring the movements of planes while on the ground, and communicating with pilots, operations, ticket agents, TSA, and local law enforcement. This role involves loading and offloading passengers safely and courteously, accurately marshalling aircraft with hand signals, and possessing knowledge of emergency procedures and hazardous materials handling. The agent will also communicate via radio, understand SIDA area security protocols, and be knowledgeable about firearm procedures. Maintaining customer relations, safely operating ground equipment, carrying out de-ice procedures, and accurately calculating baggage weight are key duties. Additionally, the role may involve driving a passenger shuttle bus and performing other assigned duties.
Requirements
- Must be at least 18 years old
- Must hold a high school diploma or equivalent
- If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
- Must be able to lift up to 70 lbs.
- Basic computer skills required
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Ability to communicate effectively, orally and in writing
- Flexibility of schedule is a must
- This position will often require working nights, weekends and holidays
- Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
Nice To Haves
- Airline work experience preferred
- Airline reservation system experience preferred
Responsibilities
- The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the ground
- Communicating with pilots, operations and ticket agents in a clear and concise manner
- Communicating with TSA and the local LEO concerning the security of flights and passengers
- Loading and off loading of passengers in a safe and courteous way
- Accurate and clear marshalling of aircraft with good hand signals
- Knowledge of emergency procedures and handling of hazardous materials
- Accurate communication via radio to all pilots, operations and fellow employees
- Knowledge of SIDA areas and ability to challenge unknown persons
- Knowledge of firearm procedures
- Maintaining customer relations
- Safe operation of ground equipment
- Ability to carry out de-ice procedures
- Accurate addition of baggage weight
- Drive the passenger shuttle bus, if applicable to station
- Additional duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
