Radiology File Room Clerk

UnitedHealth Group • Mount Kisco, NY

1d • $16 - $29 • Onsite

About The Position

Optum Radiology, part of Optum, is seeking a friendly, patient-focused, detail-oriented Radiology File Room Clerk for its Mount Kisco, NY team. The clerk completes established processes and protocols, works cooperatively with the care team, delivers excellent customer service, follows Lean processes, and supports financial, clinical, and service goals. The schedule is Monday through Friday, up to 40 hours per week, with hours determined by the supervisor between 8:00 a.m. and 5:00 p.m. The role is based at 100 South Bedford Road, Mount Kisco, NY 10549.

The position includes handling and sharing radiology images, responding to requests and communications, maintaining records, collecting payments, and supporting accurate document processing while protecting patient confidentiality and meeting HIPAA and OSHA requirements. The clerk may be asked to cross-train or provide coverage at other locations and to perform other duties as assigned.

The hourly pay range is $16.00 to $29.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements. UnitedHealth Group states that it is committed to mitigating its environmental impact and delivering equitable care that addresses health disparities and improves health outcomes.

Requirements

• High school diploma or GED.
• At least 1 year of computer proficiency, including multitasking across multiple applications such as Microsoft Outlook, Excel, and Word.
• At least 1 year of customer service or healthcare-related experience.
• Ability to abide by the Optum/UHG code of conduct.
• Ability to work 40 hours per week as listed in the posting.
• Ability to travel to other offices if needed for coverage.
• Ability to work independently and as part of a team, with good judgment and accountability.
• Ability to work well with healthcare providers.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks to meet deadlines.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills, including conveying information clearly and understanding and interpreting information from others.

Nice To Haves

• Experience working with an electronic health record (EPIC).
• Knowledge of radiology.
• Knowledge of medical terminology.
• Experience working with scheduling programs.
• At least 1 year of experience working in a medical office.

Responsibilities

• Burn patient images using Coactiv and Change Health Care PACS systems.
• Share radiology imaging with patients and physician offices via CD or electronic image-sharing solutions while remaining HIPAA compliant.
• Participate in projects and meetings and complete other tasks assigned by management.
• Distribute CDs by mail or FedEx.
• Respond to outside physician fax requests and internal emails.
• Handle interoffice requests and retrieve requested imaging.
• Upload CDs within the department and from outside radiology.
• Complete lawyer requests in a timely manner.
• Collect payment for imaging requests.
• Answer internal and external phone calls and pick up and drop off CDs.
• Maintain file room logs.
• Follow Optum employee policies identified via Sparq and work cohesively with colleagues to achieve team goals.
• Scan documents accurately and efficiently, monitor the fax server, retrieve or scan documents, and assign them to the appropriate electronic chart.
• Maintain patient confidentiality and comply with relevant HIPAA and OSHA requirements.
• Arrive on time and abide by the Optum/UHG code of conduct.
• Cross-train and help at other locations if needed.
• Perform other duties as assigned.

Benefits

• Paid Time Off accruing from the first pay period, plus 8 paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• 401(k) contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED