File Clerk

Veterans Health Administration•Charlotte, NC

6d•Onsite

About The Position

This position is located in the Patient Administration Service at the Charlotte HCC location. The File Clerk maintains accessible records and provides efficient service for direct and indirect patient care by managing the receipt and scanning of health documents in a timely and accurate manner. The position performs records intake, scanning, indexing, quality control, destruction, and transfer of health and administrative information; controls information arriving at and leaving the file room; and researches and processes medical and administrative reports from non-VA health care facilities. The clerk uses database and patient-record systems to link scanned documents to the correct patient records, maintains productivity and follow-up tracking, and performs related duties and special projects as assigned. The schedule is 8:00 a.m.–4:30 p.m., Monday through Friday. Telework is not authorized, and this is not a virtual position.

Requirements

U.S. citizenship.
For current or former Federal employees applying under applicable provisions, meet the GS-4 time-in-grade requirement of 52 weeks at GS-3, when applicable.
One year of specialized experience equivalent to at least GS-3, including knowledge of computer systems and imaging/scanning applications used to scan items into patient medical files and retrieve information, and computer skills to transfer information and maintain a record-request file; or qualifying education or a combination of education and experience.
If qualifying based wholly or partly on education, provide a transcript; education must be from an institution recognized by the U.S. Department of Education.
Complete the required application steps, questionnaire, and online assessment.
Meet pre-employment requirements, including background/security investigation, onboarding, acceptable identification, and participation in the seasonal influenza vaccination program.
Serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

Receive, intake, scan, index, quality-check, destroy, and transfer health and administrative information.
Assist with controlling information arriving at and leaving the file room.
Index scanned documents into a Structured Query Language database accessed through CPRS and GUI tools; connect documents to the correct patient's CPRS record and appropriate TIU document, apply naming conventions when applicable, create new notes, and electronically sign them.
Sort loose health-record documents received daily and scan and index them promptly and within established guidelines.
Analyze and research medical and administrative reports from non-VA health care facilities to determine how documents should be indexed.
Maintain a daily productivity spreadsheet of scanning and indexing activities.
Maintain a tracking system to follow up on missing, incomplete, or unauthenticated documents to ensure timely scanning.
Perform other related duties and special projects as assigned by CHIMS, the direct supervisor, or designee.