Radiology Aide I

UnitedHealth Group•Chelmsford, MA

2h•$16 - $29•Onsite

About The Position

Under direction, the Radiology Aide I delivers customer service and support to patients, clinicians, and technologists. The role primarily answers phones, schedules and manages appointments—including appropriate follow-up appointments—and conducts outreach calls on behalf of the radiology department. The aide works independently across support duties and coordinates communication among technologists, patients, and referrals outside the unit to improve clinical and clerical operations. The position supports patient access and flow in the Central Check-In department, including appointment scheduling, referral processing, insurance and demographic verification, image coordination, and related administrative tasks. The aide protects the confidentiality and privacy of protected health information, following Atrius Health and departmental policies and HIPAA privacy guidelines. This is a full-time, 40-hour-per-week position scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m., at 228 Billerica Rd., Chelmsford, Massachusetts. The work takes place in a busy medical/clinical office with constant contact with patients and clinicians and frequent interruptions. The role may require lifting, bending, and reaching for an average of 30 pounds. Hourly pay ranges from $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements.

Requirements

High school diploma or GED.
At least 6 months of customer service or healthcare experience.
Basic proficiency with computer applications.
Strong interpersonal, customer service, time management, computer, and organizational skills.
Ability to work in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptions.
May be required to lift, bend, and reach for an average of 30 pounds.
Follow HIPAA privacy guidelines and applicable Atrius Health and departmental privacy policies, procedures, and protocols.

Nice To Haves

Experience in a radiology or imaging department.
Experience in a role requiring multitasking and prioritizing activities.
Familiarity with medical terminology.
Electronic medical record (EMR) experience, or aptitude to master an EMR based on experience with other technology.

Responsibilities

Help manage patient flow, access, and technologist scheduling to optimize appointment availability, including assessing the urgency and priority of emergent add-on exams.
Schedule patient appointments and exams or procedures appropriately, determining appointment urgency and priority.
Assist patients with referral processing and communication with other departments; conduct outreach for appropriate follow-up appointments.
Verify patient insurance coverage, demographic information, and ordering clinicians.
Make appointment reminder calls as needed.
Process patient requests for image and CD copies according to Atrius standards for releasing patient information.
Manage departmental patient flow by following the check-in process.
Monitor referral and work-queue reports, conduct outreach for open active referrals, and close referrals when appropriate.
Monitor scheduling requests and schedule appointments as required.
Perform image-sharing functions, including ensuring radiographs are available for medical appointments, coordinating acquisition of prior imaging from other institutions, and assisting with downloading CDs to the patient EMR/PACS.
Use the Radiology Information System to verify and maintain correct demographic information in PACS.
Track internal and external facility images entering and leaving the department according to department policies.
Assist with communicating results to outside providers by faxing or routing them according to protocol.
Keep the waiting room maintained and orderly.
Assist with training and orientation of new radiology support staff.
Provide backup coverage for other support staff as needed.
Assist in resolving minor patient concerns and complaints as appropriate.
Access only the minimum necessary protected health information for job duties and protect the confidentiality and privacy of PHI in written, verbal, and electronic forms.
Perform other duties as assigned.