About The Position

The Radiologic Technologist & Medical Support Specialist performs routine x-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations under the direct supervision of the treating clinician. The role also supports other areas of the facility as needed and provides efficient, accurate one-on-one patient care in a fast-paced environment. The position is focused on quality clinical care and an excellent patient experience. Radiologic duties include preparing and positioning patients for x-ray procedures, operating radiologic equipment, following radiation safety requirements, maintaining equipment and quality assurance records, and ensuring that radiology workflows and reports are correctly handled in the EMR. The role also performs medical assistant duties, including patient preparation, testing, assisting clinicians, maintaining equipment and supplies, supporting patient flow, completing front- and back-office documentation, and following HIPAA and safety requirements.

Requirements

  • High school diploma or GED.
  • Graduate of an accredited school of radiologic technology and applicable certification by the state in which employed.
  • Active, valid certification and registration with the American Registry of Radiologic Technologists (ARRT).
  • CPR/First Aid certification.
  • Customarily at least six months of medical assistant experience, with knowledge of medical procedures and medical terminology.
  • Demonstrated service mentality, attention to detail, sense of urgency, initiative, and flexibility.
  • Ability to use logic to identify key facts, explore alternatives, and propose quality solutions.
  • Strong customer service skills and ability to interact with people tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Willingness to participate in required initial and ongoing training.
  • Ability to obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

  • Working knowledge of occupational medicine requirements, including state-specific requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, explain examinations, assist with positioning, and support patient safety and comfort.
  • Operate radiologic equipment and take x-rays according to established requirements and regulations.
  • Use radiation safety measures and protection devices for patients and team members.
  • Maintain radiologic equipment, perform calibration and QA/QC procedures, keep records, and report malfunctions.
  • Follow radiology workflows and ensure radiology reports cross correctly to the EMR; complete required documentation.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform ancillary testing such as vaccines, injections, phlebotomy, PFTs, audiograms, and respirator fit testing as permitted by state regulations.
  • Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatments; perform routine medical procedures as ordered and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply ordered bandages, dressings, and splints.
  • Dispense medications and durable medical equipment as ordered and in accordance with state regulations.
  • Complete quality assurance activities on equipment, medical devices, and testing processes.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms; notify a supervisor of equipment, supply, or facility issues.
  • Assist with patient flow and volume, keep patients informed about expected wait times, and perform clerical tasks associated with patient care and record keeping.
  • Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, answering a multi-line telephone system, and distributing employer results or paperwork.
  • Follow HIPAA guidelines and safety rules; attend staff meetings or huddles as required.
  • Maintain a neat, clean, and orderly facility and complete applicable training, including monthly clinical competency training.

Benefits

  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement up to $7,500
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
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