Racquets Pro Shop & Member Services Manager

Pittsburgh Field Club•Pittsburgh, PA

About The Position

The Pittsburgh Field Club is seeking a motivated, positive, and organized individual to join its Racquets Department as Racquets Pro Shop & Member Services Manager. This front-facing role regularly interacts with members, guests, staff, and vendors, and offers hands-on experience in hospitality, customer service, merchandising, communication, and recreational facility operations. Prior experience with tennis, pickleball, platform tennis, or other racquet sports is not required; on-the-job training is provided for department-specific responsibilities. The manager provides member and guest service, supports Pro Shop operations and merchandising, assists with program registrations, communicates department information, maintains member-facing facilities and courts, and provides racquet stringing services. The schedule varies seasonally, with more morning hours typically in summer and more afternoon and evening hours typically in winter. Some weekend availability may be required depending on programming, events, and facility needs.

Requirements

Positive, dependable, motivated, and professional, with a strong customer-service mindset.
Clear, professional communication in person, by phone, by text, and by email.
Organized, detail-oriented, and able to manage multiple priorities and follow through.
Takes initiative and pride in maintaining a clean, welcoming environment.
Comfortable learning new systems and working both independently and collaboratively.
Able to lift approximately 40 pounds for short distances as required for court operations.
No prior experience with racquet sports is required; on-the-job training is provided for department-specific responsibilities.

Nice To Haves

Experience in hospitality, retail, customer service, merchandising, graphic design, Canva, or recreational facilities is helpful but not required.
Graphic design, retail merchandising, buying, or apparel experience is a plus but not required.

Responsibilities

Provide friendly, professional service as a primary contact for members and guests.
Answer questions about programs, events, lessons, courts, and department offerings by phone and through the department communication system.
Maintain current knowledge of Racquets activities and assist members with registrations.
Assist with Pro Shop purchases and process sales, registrations, and member charges through Club POS.
Maintain clean, organized, professional, and welcoming member-facing Racquets facilities, including seating areas, decks, patios, courts, and surrounding spaces.
Prepare, open, and maintain tennis and platform tennis courts, including seasonal upkeep and court clearing as needed.
Draft timely, professional member emails and responses.
Communicate accurate, up-to-date information about programs, events, and department activities.
Create clear, visually appealing promotional materials using Canva.
Help select apparel, brands, and merchandise that fit member interests.
Communicate with established vendors and identify new product opportunities.
Work with the Head Racquets Professional to manage purchases within the annual Pro Shop budget.
Organize, display, and maintain Pro Shop merchandise.
Provide racquet stringing and related Pro Shop services; training is provided.
Maintain knowledge of current and upcoming programs to answer questions, recommend appropriate offerings, and assist with registrations for clinics, events, and lessons.
Lift and move objects weighing approximately 40 pounds for short distances as required for court operations.