Seasonal Racing Engagement Specialist (Part Time - Day Shift)

Oaklawn•Hot Springs, AR

About The Position

The Racing Engagement Specialist is a highly visible, guest-facing ambassador for Oaklawn’s racing and wagering experience. The role creates a welcoming environment, introduces guests to pari-mutuel wagering, assists with mobile wagering technology and account questions, and encourages participation in Oaklawn racing. The Specialist makes racing and wagering approachable for guests with varying levels of experience by providing friendly, clear, patient, and knowledgeable assistance. The position works with guests throughout racing and wagering areas, shares information about races, promotions, events, and Oaklawn offerings, and coordinates with departments including Mutuels, Racing, Marketing, and Player Services. A successful Specialist engages guests proactively, supports new players in placing wagers, helps guests use mobile wagering solutions, and provides service that encourages guests to return. This is a seasonal, part-time, day-shift position. Applicants must be at least 21 years of age, hold a high school diploma or equivalent, and be able to obtain and maintain an Arkansas Racing License. The schedule may vary based on Racing operations and include days, evenings, weekends, holidays, and live Racing days. Applicants must complete a pre-employment drug screen and background check.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Must be able to obtain and maintain an Arkansas Racing License.
Excellent verbal communication and interpersonal skills.
Ability to explain wagering concepts and technology simply, patiently, and approachably.
Comfort using mobile applications, tablets, smartphones, and other basic technology platforms.
Strong guest service and problem-solving skills.
Ability to interact effectively with guests ranging from first-time race attendees to experienced horseplayers.
Strong attention to detail and ability to appropriately handle guest and account-related information.
Ability to work independently and effectively as part of a team.
Ability to work a flexible schedule based on Racing operations, including days, evenings, weekends, holidays, and live Racing days.

Nice To Haves

Previous customer service, hospitality, gaming, racing, sportsbook, sales, or guest-facing experience preferred.
Knowledge of horse racing and pari-mutuel wagering preferred.

Responsibilities

Warmly greet guests and create a welcoming first impression of Oaklawn’s racing experience.
Proactively engage guests in racing and wagering areas and identify opportunities to enhance their experience.
Educate guests about pari-mutuel wagering, including terminology, bet types, ticket structure, odds, and payouts.
Explain wagering concepts clearly and approachably to help new players participate in horse racing.
Assist guests with downloading, registering for, and navigating approved mobile wagering applications.
Assist with mobile wagering deposits and explain available funding options and account functionality.
Demonstrate how to use mobile wagering technology to view races, racing information, wagering options, and account activity.
Answer questions about live racing schedules, simulcast racing, promotions, wagering opportunities, special events, and other Racing offerings.
Provide directions and general property information.
Promote Racing events, contests, special promotions, wagering opportunities, and applicable loyalty programs.
Encourage guest participation and introduce new guests to horse racing.
Build rapport with new and experienced Racing guests.
Identify guest needs and provide appropriate solutions professionally, efficiently, and with a friendly manner.
Maintain current knowledge of horse racing, wagering products, Racing promotions, major racing events, and Oaklawn offerings.
Recognize opportunities to further engage guests based on their interests and wagering experience.
Escalate technical, account-related, wagering, or guest service concerns to the appropriate department when needed.
Partner with Mutuels, Racing, Marketing, Player Services, and other departments to provide a seamless guest experience.
Maintain a clean, organized, professional, and welcoming presence in assigned guest areas.
Follow Oaklawn policies, Racing regulations, wagering procedures, and responsible gaming requirements.
Perform other duties as assigned.