Patient Access Specialist - Part-time Day shift

Emerus•San Antonio, TX

About The Position

The Patient Access Specialist serves as a liaison among patients and families, payers, Patient Financial Services, and other health care team members. The role facilitates patient tracking and billing by obtaining and verifying accurate demographic and insurance information, financially securing accounts, and collecting guarantors’ out-of-pocket responsibility to support hospital reimbursement. The position supports patient safety and a positive patient experience by ensuring patients are properly identified and triaged upon arrival, providing courteous customer service, and maintaining compliance with applicable hospital and government regulations. It also handles registration, insurance verification and authorizations, collections, medical records, patient transfers, cash-drawer procedures, and related administrative and facility-support duties. The role is part-time, on the day shift, with weekend work, at the Zarzamora location.

Requirements

High school diploma or GED.
Knowledge of various insurance plans and payors, including HMO, PPO, POS, Medicare, and Medicaid.
Basic understanding of medical terminology.
Excellent customer service skills.
Fluency in English and written and oral communication skills.
Fluency in both English and Spanish is required in the El Paso Market.
Pennsylvania candidates must have completed Act 33 (Child Abuse History Clearance) and Act 73 (FBI Fingerprint Criminal History Clearance) within the last five years, or obtain them before the start date.

Nice To Haves

Two years of patient registration and insurance verification experience in a health care setting.
Emergency Department registration experience.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

Maintain compliance with EMTALA, DNV, HIPAA, and other applicable hospital and government regulations for admissions and medical-record handling.
Provide excellent customer service, meet customer needs, identify customers, and build quality relationships.
Help protect patient safety by ensuring each patient is properly identified and triaged upon arrival.
Answer telephone calls professionally and courteously, record messages, and communicate them to appropriate medical staff.
Provide and obtain signatures on required forms and consents.
Obtain, verify, and enter complete, accurate demographic information on patient accounts.
Verify benefits for all insurance plans associated with each patient and enter the correct payor and plan into the patient accounting system.
Obtain insurance authorizations as required by applicable insurance plans.
Pursue collections at the time of service in a customer-service-oriented manner.
Scan registration and clinical documentation into the system and maintain medical records.
Assist with coordinating patient transfers to other hospitals when necessary.
Respond to medical-record requests from patients, physicians, and hospitals.
Maintain the cash drawer according to policy.
Maintain logs of patients, payments received, transfers, and hospital admissions.
Maintain the visitor/vendor log.
Maintain a clean facility working environment, including the front desk, restroom, waiting room, break area, and patient rooms when medical staff need assistance.
Receive deliveries, including mail, and forward them to appropriate departments.
Notify the appropriate contact about malfunctioning equipment or maintenance needs.
Attend required staff and other company-sponsored or mandated meetings.
Assist medical staff as needed.
Perform additional duties as assigned.