Quotes & Technical Support L1

Hammond Power Solutions•Madison, WI

6d•$64,800 - $97,200•Onsite

About The Position

For over 100 years, Hammond Power Solutions (HPS) has been delivering innovative electrical power solutions to customers around the world. As North America's leader in the custom design and manufacture of dry-type transformers, we support critical industries including renewable energy, mining, transportation, industrial automation, and power distribution. We're looking for a Quotations & Technical Support Specialist who thrives at the intersection of customer service, technical expertise, and commercial strategy. If you enjoy solving problems, building relationships, and helping customers find the right solution, we'd love to hear from you.

Requirements

Diploma or Degree in Electrical Engineering, Engineering Technology, a technical discipline, or equivalent industry experience preferred.
Strong technical aptitude with the ability to understand electrical products, applications, wiring diagrams, and schematics.
Experience developing quotations, pricing solutions, and supporting commercial discussions is considered an asset.
Excellent communication and interpersonal skills with the ability to effectively collaborate with customers, distributors, engineering teams, and other stakeholders.
Strong analytical and problem-solving skills with the ability to troubleshoot issues and identify practical solutions.
Ability to thrive in a fast-paced environment while adapting to changing priorities and customer needs.
Demonstrated proficiency in Microsoft Office applications and general computer systems.
Strong attention to detail and a commitment to accuracy in quotations, pricing, and customer communications.
Ability to manage multiple projects and meet deadlines in a dynamic business environment.
Self-motivated with the ability to work independently while also contributing effectively as a member of a collaborative team.
Customer-focused mindset with a passion for building relationships and delivering exceptional service.
Eagerness to learn, develop product expertise, and continuously expand technical and commercial knowledge.

Responsibilities

Develop and manage quotations for customers, distributors, and OEM partners.
Collaborate with customers to structure competitive pricing solutions.
Support pricing strategies and manage price increases.
Participate in project negotiations to drive profitable growth.
Partner with Regional Sales Managers to maximize margins and achieve business objectives.
Build strong relationships with distributors, customers, representatives, and OEMs.
Act as a liaison between customers and HPS Engineering teams.
Support key account growth and regional sales initiatives.
Contribute to sales strategies that increase bookings and profitability.
Become a product expert across the HPS portfolio and its applications.
Serve as the primary contact for technical inquiries from the field.
Assist customers and technicians with electrical schematics and wiring guidance.
Troubleshoot product and application issues, including voltage and installation concerns.
Provide timely, practical solutions that support customer success.
Partner with Customer Service, Engineering, Marketing, and National Sales teams.
Help deliver an exceptional customer experience from quote to project completion.
Support initiatives that strengthen customer relationships and drive business growth.