Quote Desk Specialist

Ntiva, Inc.•Mc Lean, VA

4d•$45,000 - $65,000•Remote

About The Position

The Quote Desk Specialist works within Ntiva Procurement as part of the quoting and renewals hub. The role partners with internal teams—including Account Managers, Solutions Architects, Project Management, and Service teams—to provide accurate, timely quotes and licensing for clients’ technology environments. Working collaboratively with Logistics and Purchasing, the specialist owns quoting and renewals from start to finish, including deal registration, pricing and availability, vendor communication, renewal data review, license application, and accurate tracking of client renewal assets. The position is remote, with infrequent travel possible when needed. The listed work schedule is Monday through Friday, 8 a.m. to 5 p.m. CST. Candidates near a Center of Excellence in Lombard, Illinois; McLean, Virginia; Shreveport, Louisiana; or Overland Park, Kansas are preferred.

Requirements

At least 3 years of experience in IT procurement, quoting, inside sales support, or a similar role; MSP or IT reseller experience is preferred.
Familiarity with IT hardware, software licensing, and support or subscription renewals.
Ability to manage a high volume of requests and shifting priorities.
Proficiency with Microsoft 365, especially Excel and Outlook.

Nice To Haves

Experience with ConnectWise Manage, ConnectWise Sell, and IT Glue.
Experience with distributor portals such as Ingram Micro or TD SYNNEX and vendor deal registration programs.
Working knowledge of Fortinet, Cisco Meraki, WatchGuard, Microsoft, and Adobe licensing models.
Proximity to one of Ntiva’s Centers of Excellence: Lombard, IL; McLean, VA; Shreveport, LA; or Overland Park, KS.

Responsibilities

Build accurate hardware, software, licensing, and services quotes from requests submitted by Account Managers.
Coordinate with internal teams, including Project Management and Solutions Architects, to ensure client quote requirements are met.
Manage vendor deal registrations to secure the best available pricing.
Obtain pricing and availability from distributors and vendors, and proactively flag lead-time or end-of-life risks.
Serve as the primary point of contact for vendor communications related to quoting.
Collaborate with Logistics and Purchasing as part of the Procurement team to meet Quote Desk requirements.
Review client data in ConnectWise and IT Glue to support proactive, accurate renewals.
Quote renewals for subscriptions, support contracts, and licensing, including Fortinet, Cisco Meraki, WatchGuard, and Adobe VIP.
Track upcoming renewals and ensure they are quoted ahead of expiration.
Apply licenses for specified renewal types and provide license keys to internal teams as needed.
Enter serial numbers and create or update client renewal assets and configurations in ConnectWise.
Reconcile renewal quotes against client inventory and flag mismatches, lapsed coverage, and end-of-support equipment.
Support Project Management and Service teams with licensing and renewal needs when required.
Follow Quote Desk and Procurement SLOs for task completion and internal and external communication.
Keep requesters informed about quote status, vendor delays, and pricing changes.
Follow requests through completion and close the loop with Account Managers and teammates.
Document processes and contribute to Quote Desk standard operating procedures and continuous improvement.