Quote Administrator
Danaher•Coralville, IA
•Onsite
About The Position
The Quote Administrator at Integrated DNA Technologies (IDT) generates quotes for standard product offerings and manages subsequent order placement. The role also resolves order exceptions and missing information, while providing timely support by phone, email, and chat throughout the quote-to-order process. It is part of the Customer Care global team, based on-site in Coralville, Iowa, and works Monday through Friday from 10 a.m. to 7 p.m. CST. The position reports to the Manager of Quote & Order Management.
Requirements
- Associate’s degree in a related science field, or an equivalent combination of education and at least 2 years of experience.
- Previous experience in customer service, order management, or a related business function.
- Proficiency in Microsoft Office applications.
Nice To Haves
- Experience with ERP, CRM, or other business systems, such as Salesforce and SAP.
Responsibilities
- Accurately and efficiently generate quotes for standard product offerings.
- Manage subsequent order placement.
- Resolve order exceptions and missing information.
- Provide timely customer support by phone, email, and chat throughout the quote-to-order process.
- Contribute to a positive team environment by sharing knowledge, best practices, and process insights.
- Identify opportunities for process improvements and contribute to operational excellence initiatives.
- Develop expertise in company products, services, systems, and order fulfillment processes.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus or incentive pay eligibility
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
