Quote Administrator
About The Position
The Quote Administrator at Integrated DNA Technologies (IDT) is responsible for accurately and efficiently generating quotes for standard product offerings and managing subsequent order placement. The role also resolves order exceptions and missing information while providing timely customer support by phone, email, and chat throughout the quote-to-order process. This position is part of the Customer Care global team, is located in Coralville, Iowa, and is an on-site role. The scheduled shift is Monday through Friday, 1 p.m. to 10 p.m. CST. The position reports to the Manager of Quote & Order Management.
Requirements
- Associate’s degree in a related science field, or an equivalent combination of education and at least 2 years of experience.
- Previous experience in customer service, order management, or a related business function.
- Proficiency in Microsoft Office applications.
Nice To Haves
- Experience with ERP, CRM, or other business systems, such as Salesforce and SAP.
Responsibilities
- Generate accurate and efficient quotes for standard product offerings.
- Manage subsequent order placement.
- Resolve order exceptions and missing information.
- Provide timely customer support by phone, email, and chat throughout the quote-to-order process.
- Share knowledge, best practices, and process insights to contribute to a positive team environment.
- Identify process improvement opportunities and contribute to operational excellence initiatives.
- Develop expertise in company products, services, systems, and order fulfillment processes.
Benefits
- Paid time off
- Medical, dental, and vision insurance
- 401(k)
- Bonus/incentive pay eligibility
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
