Quote Administrator

Danaher Corporation•Coralville, IA

12d•Onsite

About The Position

The Quote Administrator at Integrated DNA Technologies (IDT) is responsible for accurately and efficiently generating quotes for standard product offerings and managing subsequent order placement. The role resolves order exceptions and missing information while providing timely customer support by phone, email, and chat throughout the quote-to-order process. This position is part of the Customer Care global team, is located in Coralville, Iowa, and is on-site. The shift is Monday through Friday, 1 p.m. to 10 p.m. CST. The position reports to the Manager of Quote & Order Management.

Requirements

Associate’s degree in a related science field, or an equivalent combination of education and at least 2 years of experience.
Previous experience in customer service, order management, or a related business function.
Proficiency in Microsoft Office applications.

Nice To Haves

Experience with ERP, CRM, or other business systems, including Salesforce and SAP.

Responsibilities

Generate quotes accurately and efficiently for standard product offerings.
Manage subsequent order placement.
Resolve order exceptions and missing information.
Provide timely customer support by phone, email, and chat throughout the quote-to-order process.
Contribute to a positive team environment by sharing knowledge, best practices, and process insights.
Identify opportunities for process improvements and contribute to operational excellence initiatives.
Develop expertise in company products, services, systems, and order fulfillment processes.