Millwork Quote Specialist

WESTERN BUILDING PRODUCTS, INC • Milwaukee, WI

2d

About The Position

The Millwork Quote Specialist supports the sales and customer service team by processing orders and quotes, responding to customer inquiries, and helping ensure a smooth customer experience from request through resolution. The role focuses on accurate and timely handling of special orders and quotes, including requests with complex details or specific customer requirements. The specialist also assists other teams with assigned quotes, provides guidance to support efficient workflows, and contributes to team and organizational goals. The position requires maintaining positive working relationships and complying with Western Building Products’ standard procedures, work and safety rules, policies, and values.

Requirements

• Working knowledge of millwork products, materials, and applications.
• Strong customer service mindset and commitment to a positive customer experience.
• Proficiency with Microsoft Office and comfort learning internal systems and software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to resolve issues effectively and professionally.
• Effective time-management and organizational skills, including the ability to handle multiple priorities.
• Problem-solving skills and ability to interpret information and respond to customer needs.
• Ability to work under pressure while maintaining accuracy and attention to detail.
• At least 2 years of millwork-related experience or demonstrated working knowledge of millwork products and applications.

Responsibilities

• Process complex special orders to meet unique customer needs and deadlines.
• Process quotes in the order received while maintaining customer satisfaction.
• Manage complex or detailed quotes accurately and in accordance with specific customer requirements.
• Assist other teams with processing their assigned quotes.
• Provide guidance and assistance to support smooth workflows and accurate processing of quotes and orders.
• Support organizational goals and objectives and contribute to the team’s success.
• Maintain excellent working relationships with co-workers, customers, and managers.
• Comply with company procedures, work and safety rules, policies, and values.

Benefits

• Competitive pay and benefits package.
• Health benefits.
• Dental benefits.
• Accrued paid time off.
• Company-funded retirement through the Employee Stock Ownership Plan (ESOP).
• Employee ownership through the company’s 100% employee-owned ESOP.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed