Quote Administrator
About The Position
The Quote Administrator at Integrated DNA Technologies (IDT) accurately and efficiently generates quotes for standard product offerings and manages subsequent order placement. The role resolves order exceptions and missing information while providing timely support by phone, email, and chat throughout the quote-to-order process, with a focus on a positive customer experience. This on-site position is part of the Customer Care global team in Coralville, Iowa, and reports to the Manager of Quote & Order Management. The schedule is Monday through Friday, 10 a.m. to 7 p.m. CST.
Requirements
- Associate’s degree in a related science field, or an equivalent combination of education and at least 2 years of experience.
- Previous experience in customer service, order management, or a related business function.
- Proficiency in Microsoft Office applications.
Nice To Haves
- Experience with ERP, CRM, or other business systems, such as Salesforce and SAP.
Responsibilities
- Generate quotes for standard product offerings accurately and efficiently.
- Manage subsequent order placement.
- Resolve order exceptions and missing information.
- Provide timely customer support by phone, email, and chat throughout the quote-to-order process.
- Share knowledge, best practices, and process insights to contribute to a positive team environment.
- Identify process improvement opportunities and contribute to operational excellence initiatives.
- Develop expertise in company products, services, systems, and order fulfillment processes.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
