Quotations Specialist - Lighting

Border States•Fargo, ND

9d•Onsite

About The Position

The Quotations Specialist – Lighting provides specialized knowledge and skills to support quotation operations. The role performs bid takeoffs and pricing for lighting-related products, including fixtures, lamps, dimming systems, and specialty equipment, and uses senior-level knowledge to determine appropriate product specifications, applications, and pricing for projects. The specialist works proactively with engineers and customers to address changing business needs and resolve issues, and guides or participates in quotations for assigned projects. The position develops customer quotations and requests bids within company profit objectives and guidelines, follows up on technical inquiries, delivers responsive customer service, and coordinates with internal staff to resolve customer billing issues connected to quotation errors, pricing, shipping, delivery, or related service and credit areas. It also analyzes and acts on feedback about customer needs, products, pricing, competition, and procedures, and maintains a log of project-bid wins and losses, vendors, and contractors quoted. Additional duties may include order handling, preparation of submittal drawings, sales support, purchasing and inventory guidance, and participation in meetings and trade shows. The position is located in Fargo, North Dakota.

Requirements

At least four years of prior customer service, quotation, or sales experience is preferred.
Strong knowledge of lighting, electrical products, and systems is preferred.
Strong technical ability to understand electrical systems and product applications; prior electrical distribution experience is preferred.
Ability to read blueprints.
Excellent interpersonal, written and verbal communication, reading, and customer service skills, and the ability to plan and organize effectively, are preferred.
Customer service approach that is competent, accurate, responsive, and engaged.

Nice To Haves

A business or trade degree, or equivalent work experience; a degree is preferred.
Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies.
Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), the Internet, email, and SAP software.

Responsibilities

Perform bid takeoffs and pricing for products such as fixtures, lighting, lamps, dimming systems, and specialty equipment.
Use senior-level knowledge and judgment to determine product specifications, applications, and pricing for specific projects.
Work proactively with engineers and customers to meet changing business needs and resolve issues.
Provide guidance and participate in completing quotations for assigned projects.
Follow up with customers on specialized or technical inquiries and requests.
Develop customer quotations and request bids within company profit objectives and guidelines.
Provide consistent, responsive, quality customer service.
Coordinate, analyze, and act on information and feedback about customer needs, pricing, products, competition, and procedures.
Coordinate with Border States staff to resolve customer billing issues arising from quotation errors, pricing, shipping, delivery, or other customer service or credit areas.
Maintain an active log of project-bid wins and losses, including vendors and contractors quoted.
Provide input and market intelligence as required.
May place orders and hold orders on secured projects, prepare submittal drawings, and release hold orders after submittal approval.
May obtain orders and provide sales support to the outside sales force.
May provide guidance on purchasing, product evaluations and code descriptions, inventory management, pricing development, and related services.
Attend sales meetings and training programs as required, and participate in sales meetings and trade shows as needed.
Perform other duties as assigned by a supervisor or designate.