Quotations Specialist - Lighting

Border States•Fargo, ND

8d•Onsite

About The Position

The Quotations Specialist provides specialized knowledge and skills to support quotation operations. The role performs bid takeoffs and pricing functions for lighting and electrical products, including fixtures, lamps, dimming systems, and specialty equipment. Using senior-level product knowledge, the specialist determines the specifications, applications, and pricing appropriate for each project and develops customer quotations within company profit objectives and guidelines. The position works proactively with engineers and customers to address changing business needs, resolve issues, and respond to specialized or technical inquiries. It coordinates with Border States staff on customer billing issues related to quotations, pricing, shipping, delivery, and other service or credit areas, and maintains a log of project-bid wins and losses. The specialist may also support order placement, submittals, sales, purchasing, product evaluation, inventory management, and pricing development. The role is based in Fargo, North Dakota.

Requirements

Minimum of four years of prior customer service, quotation, or sales experience; strong knowledge of lighting, electrical products, and systems is preferred.
Strong technical ability to understand electrical systems and product applications; prior electrical distribution experience is preferred.
Ability to read blueprints.
Excellent interpersonal, written and verbal communication, reading, and customer service skills, with the ability to plan and organize effectively.
Customer service approach that is competent, accurate, responsive, and engaged.

Nice To Haves

A business or trade degree, or equivalent work experience.
Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies.
Strong working knowledge of Windows PCs, Microsoft Office (Excel, Word, and PowerPoint), the Internet, email, and SAP software.
Prior electrical distribution experience.

Responsibilities

Perform bid takeoffs and pricing functions for products such as fixtures, lighting, lamps, dimming systems, and specialty equipment.
Use product knowledge and judgment to determine project specifications, applications, and pricing.
Work with engineers and customers to address changing business needs and resolve issues.
Provide guidance and participate in completing quotations for assigned projects.
Follow up with customers promptly on specialized or technical inquiries and requests.
Develop customer quotations and request bids within company profit objectives and guidelines.
Provide consistent, responsive, quality customer service.
Coordinate, analyze, and act on information and feedback about customer needs, pricing, products, competition, and procedures.
Coordinate with Border States staff to resolve customer billing issues caused by quotation-process errors, pricing, shipping, delivery, or other customer service or credit matters.
Maintain a log of project-bid wins and losses, including vendors and contractors quoted.
Provide input and market intelligence as required.
May place orders, hold orders on secured projects, prepare submittal drawings, and release hold orders after submittal approval.
May obtain orders and provide sales support for the outside sales force.
May provide guidance on purchasing, product evaluations and code descriptions, inventory management, pricing development, and related services.
Attend sales meetings and training programs as required, and participate in sales meetings and trade shows as needed.
Perform other duties as assigned by a supervisor or designate.