Quotations Specialist

Hajoca•Duncanville, TX

About The Position

The Quotations Specialist interprets complex customer requirements and develops solutions that maximize profitability and add value for customers. The role negotiates pricing with manufacturers and customers; prepares accurate, professional quotations and submittal packages from customer specifications and drawings using applicable software; and follows up on quotations to secure orders, improve the quotation process, and measure its effectiveness. The specialist follows up with customers to ensure orders are filled promptly, assists with project management, and coordinates deliverables. As a peer expert to the Profit Center Sales Team, the role supports quotes, proposals, bid strategies, and product application. It also investigates and resolves customer problems, addresses pricing deductions and material returns in accordance with Company policy and procedure, and communicates possible customer credit risks to the Profit Center Manager and Credit Manager. The position requires completion of assigned safety and compliance training and other reasonably related duties as assigned.

Requirements

At least 1 year of experience creating quotes and providing customer service.
Comprehensive knowledge of products sold by the Profit Center.
Ability to read, write, speak, and understand English.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Nice To Haves

Experience using Microsoft Office software, including Outlook, Word, and Excel, to communicate by email, maintain appointment and customer contact files, and analyze performance data.
Outstanding verbal and written communication skills and strong listening skills.
Organized, self-starting, and detail-oriented.
Ability to build and maintain positive working relationships with customers, vendors, and co-workers.
Ability to collect and analyze quotation data to identify patterns of success or failure and adjust processes appropriately.
Ability to learn and operate computer-related systems used to create and submit quotation packages and create orders.

Responsibilities

Interpret complex customer requirements and offer solutions that maximize profitability and add value for the customer.
Negotiate pricing with manufacturers and customers.
Create accurate, professional quotations and submittal packages from customer specifications and drawings using applicable software systems.
Follow up on outstanding quotations to secure orders, improve the quotation process, and measure its effectiveness.
Follow up with customers to ensure orders are filled promptly; assist with project management and coordinate deliverables.
Support the Profit Center Sales Team as a peer expert concerning quotes, proposals, bid strategies, and product application.
Investigate and resolve customer problems; address pricing deductions and material returns promptly and in accordance with Company policy and procedure.
Communicate changes in a customer’s business that might cause credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by the immediate supervisor and other management.