Quicklane Service Manager

Asbury Automotive•Mesa, AZ

5d•Onsite

About The Position

The role of an Quicklane Service Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane. Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion. Actively promote good morale and good relationships among the dealership associates. Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management. Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores. Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI. Motivate the service advisors to provide consistent value for the dealership’s customer. Monitor advisors’ daily productivity, give feedback and formulate plans for improvement. Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality. Monitor advisors’ interaction with customers on the drive and telephone for effectiveness. Assist in forecasting goals and objectives for the department and strive to meet them. Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs. Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner. Attend manager meetings and conduct service dept. meetings as directed. Address and resolve customer concerns. Assist in motivating, training and developing employees.

Requirements

Strong verbal and written communication is required.
Must be able to manage in a fast paced work environment.
Must be able to manage a team, motivate and develop.
Must have three plus years in an Automotive Service Department.
Must have three plus years as an Automotive Service Writer/Assistant Service Manager.
Must be at least eighteen years of age.
Must have a valid Driver’s License.
Must be able to pass pre-employment screening (background & drug test).

Nice To Haves

Experience with CDK or other automotive software is a plus.

Responsibilities

Oversee the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
Ensure warranty campaigns, recalls, and updates are completed accurately and in a timely fashion.
Promote good morale and relationships among dealership associates.
Train service staff in customer service, communication, service sales, CSI, work organization, and time management.
Maintain manufacturer (CSI) Customer Satisfaction Index at or above specified goals.
Act as a role model for service associates in motivation, organization, customer service, sales, and CSI.
Motivate service advisors to provide consistent value to customers.
Monitor advisors' daily productivity, provide feedback, and formulate improvement plans.
Ensure high-quality service repairs and minimize comebacks by conducting spot checks.
Monitor advisors' interaction with customers on the drive and telephone.
Assist in forecasting department goals and objectives.
Ensure timely turnaround of parts needed for internal jobs.
Ensure customers' vehicles are serviced properly and in a timely manner.
Attend manager meetings and conduct service department meetings.
Address and resolve customer concerns.
Assist in motivating, training, and developing employees.

Benefits

Semi Monthly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities