Service Manager

Convergint•Menomonee Falls, WI

13d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are part of a dynamic team that allows you to grow as Convergint grows. This role involves overall management and leadership of the CTC’s service business and operations activities. Responsibilities may include service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals, and maximize service delivery to achieve customer satisfaction goals. The Service Manager will also coach, council, and train the sales force to improve individual service selling skills, and develop and implement Operations strategies that improve service delivery and provide additional value to customers in a cost-effective manner. Performs other duties and responsibilities as requested or required.

Requirements

Strong leadership and management skills selling and delivery of service contracts and Time and Material (T&M) service.
Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department.
Broad based professional knowledge of: security hardware, alarm and video surveillance systems, electronic security issues and safeguards.
Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
Advanced team leadership, team building and facilitation skills.
College degree, trade school or equivalent experience
Minimum 5-7 years relevant field service experience

Nice To Haves

Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare systems
Previous supervisory experience

Responsibilities

Overall management and leadership of the CTC’s service business and operations activities.
Service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals.
Maximize service delivery to achieve customer satisfaction goals.
Coaches, councils and trains the sales force to improve individual service selling skills.
Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost effective manner.
Performs other duties and responsibilities as requested or required.
Participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.